Shannon Slocum
Terrell
Summary
Dynamic professional with a proven track record at Associated Packaging Inc., excelling in branch operations management and employee training. Adept at process improvement and vendor coordination, I foster team collaboration and deliver exceptional customer service. My strong problem-solving skills and attention to detail drive productivity and enhance customer satisfaction.
Overview
25
25
years of professional experience
Work History
Branch Lead
Associated Packaging Inc.
Mesquite
04.2017 - Current
- Streamlined branch operations for enhanced workflow and customer satisfaction.
- Trained new employees on company policies and operational procedures.
- Conducted regular inventory audits to ensure accurate stock levels.
- Implemented process improvements to boost branch productivity and efficiency.
- Coordinated with vendors for timely delivery of supplies and services.
- Resolved customer inquiries and complaints promptly to maintain positive experiences.
- Hired and trained talented team members to drive revenue growth through effective strategies.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
Customer Service Rep.
Maines Paper and Food Service
Terrell
11.2014 - 08.2016
- Provide customer service to all Darden Direct and Maines Paper and Food Service customers, such as Olive Garden, Red Lobster, Longhorn Steakhouse, Capital Grille, Seasons 52, Yard House, and other elite restaurants.
- All paper and food products to these restaurants come through the distribution center in Terrell.
- To assist and support all customer relations and distributor sales representatives to promote sales and profits.
- This role is responsible for answering customer and sales personnel questions, addressing customer requests and issues, communicating matters of significance to appropriate personnel, and addressing any concerns related to the delivery of orders.
- Daily communication with customers and sales personnel for the purpose of taking orders.
- Support DSRs relationship with customer by acting as a backup for required communications with customers.
- Add items to an order.
- Demonstrate professional telephone skills in all interactions with internal and external customers.
- Handle all customer complaints and inquiries.
- Handle pricing inquiries.
- Process credit memos for product pick-up and pricing errors/credits.
- Fax material to customers at the direction of the DSM.
- Take care of out of stocks by calling the customer, and/or making or suggesting suitable sub.
- Accept orders for special two day meat orders.
- Take special order requests from DSRs.
- Help in providing samples at the request of DSRs.
- Fill out order release forms for off day deliveries.
- Assist at the customer service window.
- Assist brokers and vendors obtaining products or samples.
- Assist with all incoming calls into the department.
- Communication with customers and DSR's regarding out of stocks, special orders and special delivery requests.
- Communication with customers of delivery schedule changes due to holidays and mechanical problems.
- Complete special projects and other duties as assigned.
- Processed customer orders using company-specific software systems efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Ensured timely follow-up on customer requests and feedback.
- Maintained knowledge of products to provide accurate information to customers.
- Resolved customer complaints through effective communication and problem-solving.
Temporary Office and Clerical positions
Jean Simpson Personnel
Longview
01.2012 - 01.2013
- Enhanced audit preparation efforts, ensuring compliance standards were met.
- Identified and resolved office inefficiencies to boost overall productivity.
- Implemented warehouse restructuring strategies, improving inventory handling procedures.
- Managed receiving paperwork and coordinated appointment scheduling effectively.
- Accurately entered data related to inventory adjustments and stock movements.
- Performed regular inventory counts and maintained detailed physical records of materials.
- Collaborated with the Purchasing Manager to assess supply needs and initiate orders.
- Facilitated invoice generation for supply orders while managing credit transactions.
Customer Service Rep, Inside Sales, Warehouse Manager
Wilson Supply
Longview
01.2007 - 01.2012
- Led development of existing and prospective accounts, driving department growth targets.
- Trained and evaluated warehouse employees for optimal performance.
- Directed inventory management, shipping, receiving, and warehouse activities efficiently.
- Interacted with customers and vendors to finalize sales orders through invoicing.
- Provided technical sales support and product consulting to enhance customer experience.
- Managed storage activities ensuring operational efficiency and exemplary customer service.
- Implemented safety protocols maintaining warehouse conditions and securing contents.
- Executed driver duties as required, supporting logistics operations.
Office Manager/Graphic Designer
East Texas Review
Longview
01.2006 - 01.2007
- Managed daily office operations to ensure efficient workflow for staff.
- Maintained organized filing system for records and correspondence.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable.
- Monitored client payments and contacted clients with overdue balances promptly.
- Oversaw front desk operations, greeting visitors and addressing inquiries efficiently.
- Implemented company protocols to facilitate smooth daily activities and enhance organization.
- Produced high-quality technical illustrations for marketing materials using Adobe Creative Suite.
Customer Service Representative/ Branch Manager
International Name Plate
Longview
01.2005 - 01.2006
- Responsible for all employees including training, insuring customer satisfaction, reading of blueprints, liaison between all US customers and main branch in Canada, traveling to meet with prospective customers and current customers, production supervisor, bookkeeping, any and all duties to insure easy flow of productivity and profitability.
- Processed orders accurately using the company's order management system.
- Maintained product knowledge to provide accurate information to customers.
- Coordinated with shipping department to ensure timely delivery of products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Office Manager
Aqua-Tech Marine Construction, Inc
Warren
01.2002 - 01.2004
- Executed accounts payable preparation and posting, streamlining job costing processes.
Prepared payroll documentation and reported man hours to unions and ADP.
Managed distribution of Union Stamps and coordinated collection efforts for accounts receivable.
Processed bank deposits, ensuring accurate preparation and invoicing of transactions.
Documented fixed assets, calculating depreciation for financial accuracy.
Tracked sales/use tax reporting while overseeing prepaid account management.
Recorded workplace incidents and conducted payroll audits to maintain compliance.
Fulfilled general office duties, including receptionist responsibilities, typing reports, and scheduling.
Customer Service Representative
SITEL INC
Longview
01.2001 - 01.2002
- Managed customer interactions and addressed troubleshooting needs for major online service provider
Education
Associates - Psychology
Axia College
Phoenix, AZGED -
Tyler Junior College
Tyler, TXMicrosoft Office -
Jacob's Institute
Longview, TXSkills
- Microsoft Office Suite
- Branch operations management
- Employee training and oversight
- Process improvement
- Vendor coordination
- Audit compliance
- Data entry accuracy
- Order processing
- Team collaboration
- Problem solving and resolution
- Effective communication skills
- Performance evaluation
- Conflict resolution strategies
- Operations management
- Remote video conferencing
- Attention to detail
- Planning and coordination
- Multitasking skills
- Staff recruitment and hiring
- Workflow coordination
- Graphic design expertise
- Customer service excellence
- Pipes, valves, and fittings knowledge
- Blueprint reading proficiency
- Outlook email management
- ADP payroll systems knowledge
- Basic accounting principles
- Inventory management strategies
- Oracle database management skills
- AS400 systems familiarity
- Quality assurance practices
Timeline
Branch Lead
Associated Packaging Inc.
04.2017 - Current
Customer Service Rep.
Maines Paper and Food Service
11.2014 - 08.2016
Temporary Office and Clerical positions
Jean Simpson Personnel
01.2012 - 01.2013
Customer Service Rep, Inside Sales, Warehouse Manager
Wilson Supply
01.2007 - 01.2012
Office Manager/Graphic Designer
East Texas Review
01.2006 - 01.2007
Customer Service Representative/ Branch Manager
International Name Plate
01.2005 - 01.2006
Office Manager
Aqua-Tech Marine Construction, Inc
01.2002 - 01.2004
Customer Service Representative
SITEL INC
01.2001 - 01.2002
Associates - Psychology
Axia College
GED -
Tyler Junior College
Microsoft Office -
Jacob's Institute