Shannon smith
Auburn,AL
Summary
Driven Manager with a proven track record at Young Oil, enhancing customer satisfaction by over 20% through effective conflict resolution and service delivery improvements. Skilled in Operations Management and Team Leadership, adept at cross-functional teamwork and strategic planning. Excelled in reducing operational costs and improving team performance by fostering strong relationships with customers and suppliers.
Overview
12
12
years of professional experience
Work History
Manager
Young Oil
01.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Drain Cleaner
Roto Rooter Plumbing/Trent Service's
02.2018 - 01.2020
Manager
Young Oil
01.2013 - 02.2018
Education
High School Diploma -
Lanett High
Lanett, AL05.2001
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Product Management
- Brand Management
Timeline
Manager
Young Oil
01.2020 - Current
Drain Cleaner
Roto Rooter Plumbing/Trent Service's
02.2018 - 01.2020
Manager
Young Oil
01.2013 - 02.2018
High School Diploma -
Lanett High
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