Shannon Smith
Sylva,NC
Summary
Along with skills in customer satisfaction I am an enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
12
12
years of professional experience
Work History
Front End Team Lead
Walmart
09.2016 - Current
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed and implemented strategies to optimize store sales and profitability.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed efficient cash register operations.
- Created employee schedules to align coverage with forecasted demands.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained accurate records of sales and financial transactions.
- Monitored cash drawers in 20+ checkout stations to verify adequate cash supply.
- Used in-store system to locate inventory and place special orders for customers.
Waitress
Split Rock Resort
04.2015 - 09.2016
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Pretzel Maker
HMSHost
07.2014 - 02.2015
- Monitored inventory and notified management of deficiencies or shortages.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed drinks and ice cream desserts for customers.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Observed customer purchases in line and differentiated between standard portions.
- Supported team members with various needs depending on customer influx and demand.
- Maintained clean, organized workspace according to operational standards.
Education
Cosmetology - Cosmetology Education
Carbon Career And Technical Institute
Jim Thorpe, PA06.2015
Skills
One-on-one support
Cash Management and Disputes
Opening and closing procedures
Customer service improvement
Conflict resolution strategies
Refunds, exchanges, and adjustments
Effective planning skills
Relationship building
Motivational leadership techniques
Customer inquiry resolution
Timeline
Front End Team Lead
Walmart
09.2016 - Current
Waitress
Split Rock Resort
04.2015 - 09.2016
Pretzel Maker
HMSHost
07.2014 - 02.2015
Cosmetology - Cosmetology Education
Carbon Career And Technical Institute