Shannon Southwick
Pasco,WA
Summary
Results-driven professional with a strong background in laboratory operations and team training. Known for enhancing efficiency through process improvements and maintaining clear communication with laboratory staff and external partners.
Overview
7
7
years of professional experience
Work History
Laboratory Support Coordinator
Ideal Option
Renton, WA (Remote Hybrid)
05.2024 - Current
- Tracked orders and notified Laboratory staff of status or potential delays.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Investigate shipment discrepancies
- investigate sample inquiries from laboratory staff
- Assist with training of Clinic staff for handling and transport of specimens
- Used laboratory interface systems daily
- proficient in CMG LabDaq software usage
- proficient in ECW software usage
- proficient in LabCorp Portal
- managed 3 different email inboxes for answering staff inquiries regarding anything involving the laboratory
- maintained communication with outside references laboratories
- Developed and faxed to health departments comprehensive notifiable conditions reports using Excel and SFax.com
- Developed and sent out weekly de-identifed reports for WA state.
- Fixed patient account discrepancies across LabDaq and ECW
- worked remote independently
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Laboratory Processor
Ideal Option
Kennewick, WA
05.2022 - 05.2024
- Processed laboratory samples following established protocols to ensure accuracy and reliability.
- Maintained laboratory equipment and inventory, ensuring readiness for daily operations.
- Assisted in training new staff on laboratory procedures and safety protocols.
- Collaborated with team members to streamline sample processing workflows for efficiency.
- Participated in continuous improvement initiatives to optimize laboratory processes and productivity.
- Maintained a clean and organized laboratory environment, ensuring compliance with safety regulations and preventing cross-contamination of samples.
- Reduced errors in sample handling by providing thorough training to new lab personnel on proper techniques and procedures.
- Maintained detailed records of all processed samples, including associated patient information, test results, and any follow-up actions taken as needed.
- Supported laboratory accreditation efforts by ensuring compliance with all required standards and guidelines during routine inspections or audits.
- Safeguarded patient confidentiality by diligently adhering to HIPAA guidelines when handling sensitive information and materials.
Daycare Assistant Teacher
Imagination Station Daycare
Connell, WA
03.2021 - 03.2022
- Facilitated daily activities and learning experiences for children aged 2-4 years.
- Assisted in developing age-appropriate lesson plans and educational materials.
- Monitored child behavior and provided guidance to promote positive interactions.
- Collaborated with lead teachers to create engaging classroom environments.
- Communicated effectively with parents regarding child development and progress.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
Veterinary Assistant
VCA Animal Medical Center
Richland, WA
07.2020 - 03.2021
- Assisted veterinarians in performing examinations and procedures to ensure pet health and safety.
- Monitored patient vital signs and provided post-operative care to enhance recovery processes.
- Educated pet owners on proper care, nutrition, and preventive health measures for their animals.
- Managed inventory of medical supplies, ensuring availability for daily operations and procedures.
- Trained new staff on protocols, fostering a collaborative environment and consistency in care practices.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Veterinary Assistant
People Pets and Vets
Kennewick, WA
06.2019 - 07.2020
- Coordinated appointments to optimize clinic workflow and enhance client satisfaction levels.
- Implemented process improvements that streamlined patient intake procedures, reducing wait times effectively.
- Led initiatives to enhance client communication, resulting in improved follow-up compliance and engagement.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
- Groomed and bathed animals to maintain hygiene and appearance.
Education
No Degree - Veterinary Science
Penn Foster Career School
Scranton, PAHigh School Diploma -
Connell High School
Connell, WA06.2017
Skills
- Data entry
- Documentation and recordkeeping
- Support services
- Administration and operations
- Microsoft office
- Logistics
Timeline
Laboratory Support Coordinator
Ideal Option
05.2024 - Current
Laboratory Processor
Ideal Option
05.2022 - 05.2024
Daycare Assistant Teacher
Imagination Station Daycare
03.2021 - 03.2022
Veterinary Assistant
VCA Animal Medical Center
07.2020 - 03.2021
Veterinary Assistant
People Pets and Vets
06.2019 - 07.2020
No Degree - Veterinary Science
Penn Foster Career School
High School Diploma -
Connell High School