Shannon Sowash
Walmart
Rohnert Park,CA
2027
years of professional experience
Dynamic cashier with proven expertise at Walmart, excelling in customer service and cash handling. Recognized for enhancing checkout efficiency and training staff. Strong attention to detail and exceptional conflict resolution skills drive customer satisfaction and repeat business. Committed to maintaining high operational standards.
Work History
Cashier
2 Years 2 Months- Processed customer transactions accurately using POS systems and cash-handling procedures.
- Assisted shoppers with price checks, item location, and checkout questions.
- Verified payment methods, coupons, and receipts while maintaining register accuracy.
- Replenished checkout supplies and organized front-end workspace for smooth service.
Cashier
4 Months- Resolved basic customer concerns by following store policies and service standards.
- Balanced cash drawer and reported discrepancies to front-end supervision.
- Scanned merchandise efficiently while maintaining speed and accuracy during busy periods.
- Supported store operations by bagging items, preparing carts, and keeping checkout lanes moving.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier Team Lead
1 Year 7 Months- Supervised front-end cashiers, ensuring accurate register operations and consistent customer service.
- Trained new team members on point-of-sale procedures, cash handling, and checkout standards.
- Balanced tills and resolved cash variances using established Dollar General reconciliation processes.
- Coordinated daily front-end workflow, prioritizing lanes, breaks, and customer traffic.
- Enforced compliance with store policies, loss prevention standards, and safety procedures.
- Addressed customer concerns promptly, supporting positive checkout experiences and service recovery.
- Monitored register supply levels, requesting needed forms, bags, and receipt paper.
- Supported store opening and closing tasks, including drawer counts and front-end readiness.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Driver
- Safely transported passengers to destinations using efficient routes and timely arrival practices.
- Maintained clean, comfortable vehicle interior and exterior between rides.
- Navigated traffic conditions using GPS, maps, and local road knowledge.
- Assisted passengers with luggage, entry, and exit as needed.
- Collected fares accurately and provided courteous customer service.
- Completed routine vehicle inspections and reported maintenance issues promptly.
- Followed traffic laws, company policies, and passenger safety requirements.
- Communicated clearly with dispatch to coordinate pickups, drop-offs, and schedule changes.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cleaning and sanitizing
Team collaboration
Customer service excellence
Reliability and punctuality
Cash register operation
Cash handling expertise
Product restocking
Payment processing
Conflict resolution
Refunds and exchanges
Issue resolution
Merchandise restocking
Cash drawer balancing
Staff training
Attention to detail
Inventory management
Payment posting
Liquor regulations and compliance
Multitasking and organization
Ordering and stocking
Timeline
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Cashier Team Lead
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08.2021 - 03.2023Read More
Driver
Sams Taxi
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Rancho Cotati High School
High School Diploma
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