Shannon Ssemakula
Woburn,MA
Summary
I began my journey in the beauty business at a young age, which ignited my passion for helping people feel good about themselves. Starting with nail services and later expanding to skincare, I now own an eyelash studio. Throughout my career, I have consistently found myself in roles where I could train, mentor, and uplift those around me. I have come to realize that caring for others is not just a job, but a calling that has always resonated with me. As an accomplished current Eyelash Extension Specialist for my own Lash Beauty LLC and in the past Area Sales Manager and Miniluxe, respectively, I have a solid history of enhancing client satisfaction and surpassing sales goals. I am skilled in both classic and volume lashing techniques and excel at promoting team collaboration. My commitment to professionalism and strategic sales planning has led to sustained revenue growth and long lasting client relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Eyelash Extension Specialist/Trainer Coordinator
Lash Beauty LLC
2018.05 - Current
- Provide thorough consultations prior to service, ensuring clients received desired results while protecting the health of their natural lashes.
- Conduct follow-up calls post-service to address any concerns or issues promptly, further enhancing overall client satisfaction rates.
- Educate clients on proper aftercare procedures, resulting in longer-lasting extensions and fewer issues between appointments.
- Manage inventory of lash extension supplies, ensuring adequate stock levels were maintained and reducing product waste.
- Engage in continuous training sessions to stay current with industry trends and best practices in lash extension techniques.
- Increased client retention by maintaining a clean, organized workspace and adhering to strict hygiene standards.
- Cultivated a strong rapport with clients by demonstrating exceptional communication skills and attentiveness during appointments.
- Ensuring I am always providing a welcoming atmosphere by engaging professionally with clientele, ensuring they felt comfortable throughout their appointment.
Area Sales Manager
Miniluxe
2010.06 - 2018.04
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Built lasting relationships with clients through outstanding customer service interactions.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
Education
No Degree - Business Management
Bunker Hill Community College
Charlestown, MA06.2002
High School Diploma -
Medford Vocational Technical Highschool
Medford, MA06.2001
Skills
- Classic Lashing Technique
- Volume Lashing Technique
- Social Media Marketing
- Continuous Education Commitment
- Multitasking
- Team Collaboration
- Organizational Skills
- Schedule Management
Certification
I am a licensed aesthetician instructor
Timeline
Eyelash Extension Specialist/Trainer Coordinator
Lash Beauty LLC
2018.05 - Current
Area Sales Manager
Miniluxe
2010.06 - 2018.04
No Degree - Business Management
Bunker Hill Community College
High School Diploma -
Medford Vocational Technical Highschool
I am a licensed aesthetician instructor
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