Shannon Starbird
Casa Grande,AZ
Summary
Experienced property management professional with 11 years of expertise in both commercial and residential management. Proficient in overseeing financial operations, tenant relations, lease agreements, and vendor management. Demonstrated success in managing accounts payable, financial reporting, and asset performance, while fostering strong relationships with residents, onsite teams, and property ownership to drive operational success. Excellent communication skills, with a focus on optimizing property efficiency and enhancing tenant satisfaction.
Overview
11
11
years of professional experience
Work History
Leasing Specialist
MEB
Chandler, Az
01.2015 - 09.2025
- Showed apartments to potential tenants and answered questions regarding community.
- Posted policies and rules in common areas for tenant review.
- Attended staff meetings and took extensive notes to share with property manager.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
Property Administrator
Code Zero Management
06.2023 - 09.2024
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Prepared recommendations for financial plans and future requirements for operating expenses.
- Received customer requests and prepared documents related to processing returns.
- Established strong relationships with local authorities, fostering positive rapport between the community and properties managed.
Property Manager
ESDI
11.2022 - 05.2023
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Assistant Manager
Greystar Property Management
Phoenix, Az
11.2021 - 06.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Streamlined the leasing process for efficiency by implementing an online application system.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Property Manager
Olympus Property Management
Gilbert, AZ
04.2018 - 10.2020
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Leasing Manager
Shelton Cook Real Estate
Tempe, Az
10.2016 - 08.2017
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Spearheaded community engagement initiatives, fostering positive living environment and boosting tenant retention.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
Real Estate Certficate - Real Estate
Central Arizona College
Coolidge, AZSkills
- Rent collection
- Tenant relations
- Invoice processing
- Multi-family property management
- Property management systems
- Resident support
- Fair housing regulations
- Marketing and advertising
- Accounts receivable
- Property inspections
- Lease renewals
- Financial budgeting and reporting
Timeline
Property Administrator
Code Zero Management
06.2023 - 09.2024
Property Manager
ESDI
11.2022 - 05.2023
Assistant Manager
Greystar Property Management
11.2021 - 06.2022
Assistant Property Manager
Olympus Property Management
04.2018 - 10.2020
Leasing Manager
Shelton Cook Real Estate
10.2016 - 08.2017
Leasing Specialist
MEB
01.2015 - 09.2025
Real Estate Certficate - Real Estate
Central Arizona College
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