Shannon Stewart
Wingate,NC
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Sephora
Matthews, NC
11.2024 - Current
- Prepared merchandise for purchase or rental.
- Ensured that all displays were neat and organized at all times.
- Answered store and merchandise questions and led customers to wanted items.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Created a positive shopping experience for each customer through effective communication skills.
Quality Assurance Analyst
Berry Global
Matthews, North Carolina
10.2024 - 12.2024
- Managed onsite testing for customers as required by project's specifications.
- Created and optimized automated testing tools for repetitive tasks.
- Set and achieved product quality objectives while meeting product specifications.
- Participated in continuous improvement initiatives to enhance product quality and team performance.
- Monitored software performance post-deployment to ensure ongoing quality and user satisfaction.
- Completed unit and regression tests on software and individual modules.
Customer Service Representative
TD Banks
Charlotte , Nc
07.2023 - 10.2024
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored junior team members and managed employee relationships.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
Banking Assistant
Varo Bank
Charlotte , NC
06.2021 - 07.2023
- Balanced daily cash deposits and vault inventory with zero error rate.
- Provided customer service by responding to emails and phone calls in a timely manner.
- Resolved problems or discrepancies concerning customers' accounts.
- Reviewed customer applications for completeness and accuracy.
- Performed special services for customers, ordering bank cards and checks.
Education
Some College (No Degree) - Business Administration And Management
American InterContinental University
Schaumburg, ILSkills
- Sales proficiency
- Cosmetology
- Application techniques
- Paperwork management
- Customer consultation
- Demonstration skills
- Merchandise restocking
- Upselling and cross selling
- Product knowledge expertise
- Multitasking and organization
References
References available upon request.
Timeline
Beauty Advisor
Sephora
11.2024 - Current
Quality Assurance Analyst
Berry Global
10.2024 - 12.2024
Customer Service Representative
TD Banks
07.2023 - 10.2024
Banking Assistant
Varo Bank
06.2021 - 07.2023
Some College (No Degree) - Business Administration And Management
American InterContinental University