SHANNON SUMMERHAYS
Summary
Experienced in optimizing inventory levels, coordinating logistics of complicated fulfillment operations and training high-performance staff. Makes proactive decisions to positively impact team and business performance.
Overview
8
8
years of professional experience
Work History
Fulfillment Manager
Zip String
02.2023 - Current
- Report copy writing infringements.
- Monitored inventory levels and collaborated with vendors to meet needs.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Tracked production and quality control systems to proactively identify deficiencies.
- Conducted research to address shipping errors and packaging mistakes.
Fulfillment Customer Service Manager
Rocktomic
07.2020 - 02.2023
- Responsible for supporting the manufacturing process and product quality by learning Rocktomic standards and procedures with more experienced personnel
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed outstanding requests and redirected workloads to complete projects on time
- Communicated effectively with staff members of operations, finance and clinical departments.
Licensing Specialist
ADT Security Solutions
04.2015 - 06.2020
- Stayed up-to-date on Utah laws and licensing requirements to complete accurate and efficient reviews.
- Performed routine data entry or document management.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Education
Certification - Cosmetology
Evans Hairstyling College - Lindon
Lindon, UT01.2011
High School Diploma -
American Fork High School
American Fork, UT05.2009
Skills
- Windows Proficiency
- Microsoft Office Proficient
- Problem Resolution
- Critical Thinking
- Type 50-60 WPM
- Customer Experience
- Communication
- Results Orientation
- SKILLS
- Root Cause Analysis
Timeline
Fulfillment Manager
Zip String
02.2023 - Current
Fulfillment Customer Service Manager
Rocktomic
07.2020 - 02.2023
Licensing Specialist
ADT Security Solutions
04.2015 - 06.2020
Certification - Cosmetology
Evans Hairstyling College - Lindon
High School Diploma -
American Fork High School
Similar Profiles
Alondra Gaytan -TovarAlondra Gaytan -Tovar
Cashier at Zip In Zip OutCashier at Zip In Zip Out
Jessie KaurJessie Kaur
Beauty Therapist at Zip Zip WaxBeauty Therapist at Zip Zip Wax
BRENDAN CAPITULOBRENDAN CAPITULO
Server, Busser, Cashier at Rice String Noodle ShackServer, Busser, Cashier at Rice String Noodle Shack
Sarah LaMorteSarah LaMorte
Fulfillment Manager at Flute World, J.L. Smith & Co.Fulfillment Manager at Flute World, J.L. Smith & Co.
Andy Louis JeanAndy Louis Jean
Fulfillment Manager at Myomo incFulfillment Manager at Myomo inc