Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Shannon Svihl

Ocean Shores,WA

Summary

Proven Manager at Trienergy Coop, adept in enhancing customer satisfaction and team performance through effective conflict resolution and staff cross-training. Demonstrated excellence in customer service and work ethic, achieving high accuracy in transactions at M & H Gas Station. Skilled in customer assistance, showcasing patience and empathy, without exceeding a 55-word limit.

Overview

17
17
years of professional experience

Work History

Cashier

M & H Gas Station
03.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Manager

Trienergy Coop
03.2007 - 02.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Diploma - Basic

Dickinson High School
Dickinson, ND
05.1988

Skills

Customer Service

Timeline

Cashier

M & H Gas Station
03.2023 - 08.2024

Manager

Trienergy Coop
03.2007 - 02.2023

Diploma - Basic

Dickinson High School

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Shannon Svihl