Shannon Thompson
Webberville,MI
Summary
Organized Patient Service Representative with several years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Trinity Health
04.2022 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Customer Service Manager
Hobby Lobby
04.2019 - 04.2022
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
No Degree - EKG Technician
Lansing Community College
Lansing, MI05.2009
Skills
- Insurance Verifying
- Appointment Scheduling
- Patient Confidentiality
- HIPAA Compliance
- Payment Collection
- Medical Terminology Knowledge
- Patient Intake
- Attention to Detail
- Customer Service Orientation
- Adaptability and Flexibility
- Professionalism
- Healthcare Industry Understanding
Timeline
Patient Service Representative
Trinity Health
04.2022 - Current
Customer Service Manager
Hobby Lobby
04.2019 - 04.2022
No Degree - EKG Technician
Lansing Community College
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