Shannon Walker
Valles Mines,MO
Summary
I have been an Emergency Telecommunicator at Jefferson County 911 for over five years. I have trained many employees during my employment at this agency. Communication and a friendly work environment is something I strive for daily.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Telecommunicator
Jefferson County 911 Dispatch
01.2020 - Current
- Able to handle high stress situations with professionalism, as well as maintaining a calm demeanor during high stress events.
- Preform day to day radio traffic with no assistance, handle traumatic events with ease, as well as help others in time of need during high call volume.
Waitress
Granny Franny's Diner
08.2024 - Current
- Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintaine clean and welcoming dining environment, ensuring a positive guest experience.
Cashier Trainer
U Gas / On The Run
01.2017 - 01.2020
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Traveled to multiple different locations to train new employees, as well as fill in when needed.
Education
EMT -
St Francois County Ambulance District
Farmington, MO01-2025
High School Diploma -
Hillsboro Senior High
Hillsboro, MO05-2017
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Team building
Certification
CPR,
REJIS,
MULES,
EMD,
APCO,
CIT,
EMT
Timeline
Waitress
Granny Franny's Diner
08.2024 - Current
Emergency Telecommunicator
Jefferson County 911 Dispatch
01.2020 - Current
Cashier Trainer
U Gas / On The Run
01.2017 - 01.2020
EMT -
St Francois County Ambulance District
High School Diploma -
Hillsboro Senior High
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