Shannon Walsh
Hood River
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Providence Health & Services
11.2024 - Current
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Streamlined communication between patients and healthcare providers to reduce wait times.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
Manager
Professionally Faded Barbershop
04.2019 - 08.2023
- 1. Overseeing design aspects during the construction and rebuilding of retail space.
- 2. Email marketing for advertisements, updates, and promotions.
- 3. Manage daily operations including customer service, inventory management, and employee satisfaction.
- 4. Curating interviews and hiring new employees.
- 5. Keeping relationships with distributors and advertising and selling products on their behalf.
- 6. Performing thorough cleaning and sanitization in accordance to the Colorado Department of Regulatory Agencies including sweeping, mopping and disinfecting surfaces.
- 7. Managing income and accounts, taxes, loses and gains, and tracking sales.
Sales Associate
M. W. Reynolds
02.2016 - 02.2017
- 1. Assisted customers at point of sale, and recovering merchandise on the sales floor.
- 2. Daily cleaning and maintenance including dusting, vacuuming, organizing, and reinventing product displays.
- 3. Learned about new skills involved in the sale of products and keeping current on trends.
- 4. Hosted gatherings for high-end clientele.
- 5. Assisted with managing social media and photographing products.
Education
Bachelor of Science - Health Care Administration
Pima Medical Institute
10.2027
Bachelor of Science - Health Care Administration
Pima Medical Institute
10.2027
Skills
- HIPAA compliance
- Organizational skills
- Office administration
- Healthcare operations
- Marketing
- Customer service
- Retail Sales
- Social Media Management
Timeline
Patient Care Coordinator
Providence Health & Services
11.2024 - Current
Manager
Professionally Faded Barbershop
04.2019 - 08.2023
Sales Associate
M. W. Reynolds
02.2016 - 02.2017
Bachelor of Science - Health Care Administration
Pima Medical Institute
Bachelor of Science - Health Care Administration
Pima Medical Institute