Shannon Welton
Melissa
Summary
Dedicated Office Manager offering comprehensive experience in AR/AP management and logistics operations. Adept at invoice processing, billing reconciliation, inventory coordination, and vendor communication. Known for increasing efficiency, reducing discrepancies, and maintaining organized financial and operational systems that support company growth.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
Work History
Office Manager
Texas DPF & Services
Terrell
02.2024 - Current
- Scheduled and coordinated all pickup and drop-off operations, optimizing daily productivity
- Administered customer accounts, including invoicing, billing, and accounts payable/receivable
- Managed shop inventory, tracked usage, and reduced shortages through proactive ordering
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Implemented inventory tracking systems for inbound and outbound load operations.
Real Estate Administrative Assistant
Alliant Properties LLC
Dallas
02.2013 - 02.2023
- Managed appointment scheduling for property showings and client meetings.
- Maintained accurate records of transactions and client communications.
- Performed on-site property tours before auction purchases to evaluate condition, identify risks, and support informed buying decisions
- Handled eviction processes in accordance with legal requirements and property management policies
- Assisted in marketing properties through online listings and social media channels.
- Prepared representation contracts, purchase agreements, closing statements, leases and deeds.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Processed posting and reconciling payments and addressed aged receivables.
- Generated 1099 forms at year end for reporting purposes.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
Insurance Agent
Feliciano Financial
Tyler
02.2008 - 02.2011
- Educated clients on policy features, benefits, and claims processes.
- Managed client accounts, ensuring timely updates and accurate information.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Scheduled appointments with prospective clients to discuss available health insurance plans.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Assisted customers with filing claims, appeals, and other paperwork related to their policies.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
Education
Edgewood High School
Edgewood, TXSkills
- Logistics coordination
- Invoicing administration
- Inventory management
- Purchasing decisions
- Account reconciliation
- Customer relationship management
- Attention to detail
- Accounts receivable management
- Accounts payable management
Timeline
Office Manager
Texas DPF & Services
02.2024 - Current
Real Estate Administrative Assistant
Alliant Properties LLC
02.2013 - 02.2023
Insurance Agent
Feliciano Financial
02.2008 - 02.2011
Edgewood High School