Summary
Overview
Work History
Education
Skills
Certification
Timeline
Teacher

Shannon Williams

Richardson,TX

Summary

A compassionate and detail-oriented professional with a strong background in both educational and healthcare settings, seeking to transition into the role of a Patient Care Technician. Adept at building meaningful relationships with patients, students, and families through clear communication, empathy, and active listening. Skilled in maintaining accurate records, managing time efficiently, and providing individualized care and support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Teacher

Hamilton Park Pacesetter Magnet Elementary School
01.2023 - Current
  • Collected and recorded student performance data (academic progress, attendance, behavior), reporting key insights to colleagues and parents to support individualized development
  • Monitored student wellness by tracking daily needs such as nutrition, physical activity, and emotional well-being
  • Maintained a clean, safe, and organized learning environment, managing classroom supplies and preparing materials to ensure accessibility and a supportive setting
  • Performed routine wellness checks and classroom observations, identifying changes in student behavior or health and escalating concerns as needed


Intern

Someone Cares Advocacy and Pregnancy Center
08.2022 - 12.2022
  • Collected and documented clinical data including vital signs, nutritional intake, and patient demographics, laying the foundation for analyzing social determinants of health (SDOH) such as poverty, access to care, and health literacy in underserved pregnant populations.
  • Maintained accurate records on patient admissions, discharges, and care interventions, supporting trend identification in pregnancy rates, age demographics, and care gaps among low-income teenagers and mothers across varied age groups.
  • Assisted in the coordination and delivery of maternal care services such as prenatal assessments, specimen collection, and patient education—contributing to the evaluation of outreach programs aimed at increasing access to free pregnancy tests and sonograms by 20%.
  • Tracked patient interaction data (e.g., call light response times, supply distribution, care requests) to monitor the efficiency and equity of service delivery, supporting continuous improvement in maternal health outcomes and disparity reduction efforts.

Optometry Patient Coordinator

Galleria Vision Center
05.2020 - 07.2022
  • Facilitated patient care coordination by maintaining accurate records, updating electronic health systems, and ensuring prompt communication between patients, families, and medical staff.
  • Supported daily unit operations by managing supply inventory, preparing reports and documents, and maintaining clean, organized workspaces aligned with departmental protocols.
  • Responded efficiently to patient inquiries and call lights, provided non-clinical support, and ensured a compassionate and responsive care environment.
  • Assisted with patient admissions, discharges, and transport logistics while maintaining strict confidentiality and adhering to HIPAA and facility guidelines.

Education

Bachelor of Science - Health Studies

Texas Woman's University
Denton, TX
12-2022

Skills

  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Electronic records management
  • Patient confidentiality
  • Appointment scheduling
  • Insurance verification

Certification

  • Basic Life Support, American Heart Association Healthcare - May 2025

Timeline

Teacher

Hamilton Park Pacesetter Magnet Elementary School
01.2023 - Current

Intern

Someone Cares Advocacy and Pregnancy Center
08.2022 - 12.2022

Optometry Patient Coordinator

Galleria Vision Center
05.2020 - 07.2022

Bachelor of Science - Health Studies

Texas Woman's University

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Shannon Williams