Shannon Williams
SELLERSBURG,IN
Summary
Results-oriented professional with extensive experience in customer service and team training. Adept at resolving complex customer issues and implementing effective communication strategies. Eager to leverage expertise to drive customer satisfaction and engagement.
Overview
20
20
years of professional experience
Work History
Client Experience Manager
Artisan Wealth
Jeffersonville, IN
06.2026 - 08.2026
- Coordinated daily calendar to streamline scheduling and optimize time management
- Managed customer inquiries through phone, email, and chat to ensure timely resolution and enhance customer satisfaction.
- Managed daily customer inquiries and resolved issues efficiently.
Bartender/Server
Longhorn Steakhouse
Clarksville, IN
10.2006 - 06.2026
- Trained new bartenders on beverage preparation and service techniques
- Ensured compliance with health and safety guidelines during training sessions.
- Mentored staff on customer service excellence and conflict resolution strategies.
- Collaborated with management to refine bar procedures and training programs.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of the bar area at all times.
- Handled cash and processed payments accurately during busy shifts.
- Interacted with customers to provide excellent service and recommendations.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Our Lady of Providence High School
Clarksville, INSome College (No Degree) - Business Administration
University of Louisville
Louisville, KYSome College (No Degree) - Psychology
Indiana University Southeast
New Albany, INSkills
- Customer service
- Complaint resolution
- Customer relations
- Customer retention
- Satisfaction analysis
- Relationship management
- Training development
- Maintaining compliance
- Cash handling
- Time management
- Problem solving
- Effective communication
- Conflict resolution
- Skilled multi-tasker
References
References available upon request.
Timeline
Client Experience Manager
Artisan Wealth
06.2026 - 08.2026
Bartender/Server
Longhorn Steakhouse
10.2006 - 06.2026
Our Lady of Providence High School
Some College (No Degree) - Business Administration
University of Louisville
Some College (No Degree) - Psychology
Indiana University Southeast