Shannon Yeater
Colorado Springs,CO
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Red Robin. Skilled in complex problem-solving and verbal communication, adept at resolving conflicts and fostering a culture of continuous learning. Demonstrated ability to improve service delivery through effective team leadership and time management.
Overview
15
15
years of professional experience
Work History
Manager
Red Robin
09.2014 - 04.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Server
Red Robin
09.2006 - 09.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Harrison High School
Colorado Springs, CO05.2006
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Red Robin
09.2014 - 04.2021
Server
Red Robin
09.2006 - 09.2014
High School Diploma -
Harrison High School
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