Shannon Yeater
Colorado Springs,CO
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Red Robin. Skilled in complex problem-solving and verbal communication, adept at resolving conflicts and fostering a culture of continuous learning. Demonstrated ability to improve service delivery through effective team leadership and time management.
Overview
15
15
years of professional experience
Work History
Manager
Red Robin
2230 Southgate Road, Colorado Springs, CO 80906
09.2014 - 04.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Server
Red Robin
2230 Southgate, Colorado Springs, CO 80906
09.2006 - 09.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Harrison High School
Colorado Springs, CO05.2006
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Red Robin
09.2014 - 04.2021
Server
Red Robin
09.2006 - 09.2014
High School Diploma -
Harrison High School