SHANNON A CARLOUGH
Lewisville,TX
Overview
11
11
years of professional experience
Work History
Flight Attendant
American Airlines
Dallas, TX
04.2023 - Current
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Helped passengers feel comfortable by providing requested items and answering questions.
Store Manager
White House Black Market
Pittsburgh, PA
06.2021 - 03.2023
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Trained and mentored associates to teach daily tasks and procedures.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Server
Aladdin's Eatery
Pittsburgh, PA
09.2021 - 01.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sales Manager
Macys Department Store
Pittsburgh, PA
01.2018 - 06.2021
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Server
Portage Country Club Inc
Cleveland , OH
01.2017 - 05.2018
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server
Applebees
Pittsburgh, PA
01.2014 - 12.2016
- Took orders from customers accurately and in a timely manner.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
Barista
Starbucks
Cleveland, OH
01.2015 - 01.2016
- Followed health, safety and sanitation guidelines to pass state inspections.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
Education
Bachelor of Arts - Fashion Merchandising
Kent State University
Kent, OH05-2018
Skills
- Customer service
- Leadership qualities
- Teamwork and cooperation
- Team collaboration
- Marketing
- Multitasking and organization
Timeline
Flight Attendant
American Airlines
04.2023 - Current
Server
Aladdin's Eatery
09.2021 - 01.2023
Store Manager
White House Black Market
06.2021 - 03.2023
Sales Manager
Macys Department Store
01.2018 - 06.2021
Server
Portage Country Club Inc
01.2017 - 05.2018
Barista
Starbucks
01.2015 - 01.2016
Server
Applebees
01.2014 - 12.2016
Bachelor of Arts - Fashion Merchandising
Kent State University
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