Shannon Marie Menard
Clover,SC
Summary
Experienced & licensed North Carolina Broker, South Carolina Realtor. Planning, Customer Service, Construction, and Manufacturing experience. Sharp administrative and clerical skills. Motivated with a strong work ethic. Strong team collaboration skills with experience in improving processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Fathom Realty
Charlotte, NC
04.2017 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media and real estate guides.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Reviewed market research data and changed sales plans accordingly.
- Supervised and maintained schedules for open houses, inspections, repair work & vendors.
Assistant Property Manager
Intermark Management
Rock Hill, SC
09.2019 - 06.2020
- Managed day to day operations of 3 tax-credit communities totaling 153 residential units.
- Supervised & maintained schedules for maintenance, temps & vendors.
- Collected rent, late fees, deposits & FAS payments.
- Filed evictions, represented landlords in court proceedings when necessary.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Maintained records, completed weekly recaps & handled residential complaints.
- Developed form emails & form letters for quick & uniformed response to inquiries & issues that arose on property.
Assistant Teacher
Clover School District
Clover, SC
08.2011 - 12.2013
- Created learning and content strategies to meet needs of students with moderate to severe autism.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Customer Service
Positech Solutions
Charlotte, NC
04.2011 - 08.2011
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Entered client details and notes into system for interdepartmental access and review.
- Compiled and analyzed data for review by senior management.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Trained team members on performance metrics and consumer behavior identification.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Mechanical Assembler & Quality Tester
General Dynamics
Charlotte, NC
01.2004 - 05.2006
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
- Identified defective items and made repairs according to department standards.
- Worked with heavy machinery and various power tools when assembling parts.
- Collaborated with other line workers and team members to assemble and repair parts.
- Notified engineering of errors and discrepancies.
- Tested finished products for compliance with tolerances and overall quality.
- Deburred, polished and painted surfaces.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Lighting Specialist
Florida 'N' Lighting
Orange City, FL
06.2003 - 12.2003
- Worked with blueprints to build residential lighting packages for new home construction communities, custom builds and remodel projects.
- Streamlined business operations by creating charts, spreadsheets, and memo templates for the sales and marketing departments.
- Created lighting displays in the showroom.
- Managed the showroom floor, greeted customers, worked with home owners to customize lighting packages.
- Worked closely with the stockroom to insure builders would receive lighting packages on schedule.
Education
Real Estate Sales - Real Estate
Gaston College
Gastonia, NCReal Estate Sales - Real Estate
York Technical College
Rock Hill, SCSpecial Needs Coursework - Education of Individuals With Autism
Clover School District Teacher Development
Clover, SCAdult Education Program - Elementary Education
Belmont Abbey College
Belmont, NCManufacturing -
Central Piedmont Community College
Charlotte, NCClerical -
Saint John's River Community College
Palatka, FLSkills
- Problem Solving
- Multitasking and Prioritization
- Google Drive
- Customer Relationship Management
- Organizational Skills
- Microsoft Office
- Pleasant Telephone Demeanor
- Documentation and Recordkeeping
- Market Tracking and Research
- Client Relations
- Analytical and Logical Thinking
- Conflict Resolution
- Database Maintenance
Certification
- Licensed North Carolina Real Estate Broker
- Licensed South Carolina Real Estage Agent
- Certified (ABA) Applied Behavior Analysis
- Certified Paraprofessional
- Statistical Process Control
- Blueprint Reading & Estimating Cost
- Office Clerk 1 & 2
Hobbies
I enjoy traveling, home projects, and spending time with my husband and teenagers.
Timeline
Assistant Property Manager
Intermark Management
09.2019 - 06.2020
Real Estate Agent
Fathom Realty
04.2017 - Current
Assistant Teacher
Clover School District
08.2011 - 12.2013
Customer Service
Positech Solutions
04.2011 - 08.2011
Mechanical Assembler & Quality Tester
General Dynamics
01.2004 - 05.2006
Lighting Specialist
Florida 'N' Lighting
06.2003 - 12.2003
Real Estate Sales - Real Estate
Gaston College
Real Estate Sales - Real Estate
York Technical College
Special Needs Coursework - Education of Individuals With Autism
Clover School District Teacher Development
Adult Education Program - Elementary Education
Belmont Abbey College
Manufacturing -
Central Piedmont Community College
Clerical -
Saint John's River Community College