Shannoye Powell

• Dispensed eyewear and provided comprehensive fitting services to enhance customer satisfaction.
• Assessed patient prescriptions and recommended appropriate lens options based on individual needs.
• Enhanced workflow efficiency by streamlining appointment scheduling and follow-up processes.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

(Multiple locations (coconut creek, Fort Lauderdale, Cooper City, Miami, Coral Springs, Rochester NY)

• Enhanced customer experiences through personalized service and product knowledge.
• Utilized POS systems efficiently for accurate transactions and inventory management purposes.
• Increased sales revenue by promoting store promotions and upselling products.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
• Managed high-volume call queues, ensuring timely response to client needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
• Addressed customer needs and made product recommendations to increase sales.