Summary
Overview
Work History
Education
Skills
Timeline
Cashier

ShaNoria Ridley

Sandy Springs,GA

Summary

Dedicated cashier with a proven track record of customer service excellence and cash handling precision, honed across roles at Walmart and other leading retailers. Expert in leveraging customer relations and communication skills to resolve inquiries and boost loyalty. Achieved an outstanding accuracy level in transactions, enhancing operational efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Cashier

Walmart
04.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Customer Service Cashier

Marshalls
10.2021 - 07.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.

Cashier

Bruster's Real Ice Cream
07.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cashier

Smoothie King
08.2020 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

North Springs High School
Atlanta, GA
05.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Customer service excellence
  • Reliability and punctuality
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication

Timeline

Cashier

Walmart
04.2023 - Current

Customer Service Cashier

Marshalls
10.2021 - 07.2023

Cashier

Bruster's Real Ice Cream
07.2021 - 10.2021

Cashier

Smoothie King
08.2020 - 10.2020

High School Diploma -

North Springs High School
ShaNoria Ridley