Shanquell Brooks
Miami Gardens,FL
Summary
Hard- working professional with a versatile background that ranges from Law Enforcement, Customer Service, and Sales to Supervision. Aiming to leverage all skills, knowledge and hands on experience to successfully fulfill any position within the company.
Overview
13
13
years of professional experience
Work History
Terminal Operations Specialist
Miami Dade Aviation Department
Miami, FLORIDA
01.2024 - Current
- Provided airport information and instructions to passengers, private contractors, tenants and general public.
- Collected, arranged, and input information into database system such as incident reports, logs and surveys.
- Patrol and perform equipment inspections of all Airport security access areas
- Responds to Air Operations Area (AOA) Door Alarms for security violations.
Brand Ambassador
Clear
Miami, FL
02.2023 - 11.2023
- Developed and executed promotions to drive brand awareness and sales throughout the airport.
- Increased sales by 30% encouraging travelers to enroll with CLEAR products and services for smooth traveling experience.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Support and assist members with biometric verification process while accessing security checkpoints.
Fulfillment and Receiving Coordinator
Nations Benefits
Davie, FL
11.2021 - 04.2023
- Packed, secured, and labeled medical materials to prepare items for shipment within warehouse.
- Prepared shipping documents, invoices, and processed payments for fielded clients.
- Conducted counts and audits of inventories to identify and resolve discrepancies in reports daily.
- Inspected over 50 incoming and outgoing shipments to locate discrepancies with records and reports daily.
Medical Transport Specialist
Quest Diagnostics
Miramar, FL
08.2020 - 07.2021
- Transported specimens, supplies, reports, equipment, and materials from private medical facilities to Quest testing Centers.
- Transported over 100 specimens from client office/lock box to testing sites daily.
- Maintained specimen integrity by storing specimens correctly according to temperatures.
- Processed all documentations and forms for all transportation reports of specimens.
Correctional Sergeant
Department Of Corrections
Miami, FL
12.2015 - 11.2019
- Oversaw all security operations within correctional facilities.
- Supervised direct work of over 15 correctional officers to ensure completion of all shift tasks and duties.
- Resolved issues and disputes between inmates or officers.
- Trained officers on incident response plans and security awareness practices, and report writing.
- Maintained all inmates disciplinary, medical, and classification reports.
- Processed inmate intake by completing paperwork, conducting searches and recording fingerprints.
- Conducted disciplinary court hearings.
Front Office Manager
Hampton Inn
Key Largo, FL
12.2012 - 03.2016
- Supervised all front end operations within hotel.
- Oversaw direct work of all front desk agents to ensure superior customer service to hotel guest.
- Recruited, trained and mentored over 10 new hires to maintain hotel standards.
- Balanced all audits and daily reports.
- Processed all hotel billing and payment reports.
- Analyzed data related to hotel costs and budgets for personnel.
Education
High School Diploma -
Coral Reef Senior High School
Miami, FL07.2009
Skills
- High proficiency in Microsoft Word, Excel, and Outlook
- Database Management
- Organization and record- keeping
- Customer Support
- Maximum security supervision
Timeline
Terminal Operations Specialist
Miami Dade Aviation Department
01.2024 - Current
Brand Ambassador
Clear
02.2023 - 11.2023
Fulfillment and Receiving Coordinator
Nations Benefits
11.2021 - 04.2023
Medical Transport Specialist
Quest Diagnostics
08.2020 - 07.2021
Correctional Sergeant
Department Of Corrections
12.2015 - 11.2019
Front Office Manager
Hampton Inn
12.2012 - 03.2016
High School Diploma -
Coral Reef Senior High School
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