Shantae Harris
Fairburn,GA
Summary
Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Overview
13
13
years of professional experience
Work History
Specialty Leasing Manager
RPM Living
06.2023 - Current
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Explained terms of lease and amounts to be paid to tenants.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Collected, completed, and processed lease applications.
Leasing Specialist
Peak Management
06.2018 - 06.2023
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Kept meticulous records of correspondence between management and tenants.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
Assistant Manager
Worthing Companies
06.2016 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Received, checked and processed applications for new leases.
GoldOller Real Estate
Leasing Manager
07.2014 - 06.2016
- Organized documents to manage paper and electronic filing systems of clients.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Created and submitted daily reports on leasing activities.
- Established key relationships with potential leasers and renters.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitored performance of individual leasing agents and coached on successful strategies.
Leasing Professional
Worthing Companies
02.2011 - 07.2014
- Invited prospects to fill out application upon completion of property tour.
- Distributed and followed up on tenant renewal notices.
- Kept meticulous records of correspondence between management and tenants.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
Education
Bachelor of Science - I Have 10 Plus Years of Experience
In Lieu of A Bachelors Degree
Atlanta, GASkills
- Tenant Communication Skills
- Collections Procedures
- Lease Management
- Fair Housing Laws Knowledge/ Grace Hill
- Customer Satisfaction
- Office Procedures
- Property Tours
- Microsoft Office
- Rent Manager
- Yardi
- Snappt
- Rent Cafe
- Knock
- Blue Moon
Timeline
Specialty Leasing Manager
RPM Living
06.2023 - Current
Leasing Specialist
Peak Management
06.2018 - 06.2023
Assistant Manager
Worthing Companies
06.2016 - 06.2018
GoldOller Real Estate
Leasing Manager
07.2014 - 06.2016
Leasing Professional
Worthing Companies
02.2011 - 07.2014
Bachelor of Science - I Have 10 Plus Years of Experience
In Lieu of A Bachelors Degree
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