Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantae Medina

Brighton,CO

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Providing 15 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

8
8
years of professional experience

Work History

Member Service Representative

United Power
01.2021 - 12.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.

Member Service Representative

Waste Connections Inc.
02.2018 - 12.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.

Member Service Representative

Copart
03.2016 - 01.2018
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.

Education

High School Diploma -

Brighton High School
Brighton, CO
05.2005

Skills

  • Information Updates
  • Service Recommendations
  • Answering 100 calls daily
  • Customer Support
  • Teller Transactions
  • Customer Standards Compliance
  • Appointment Scheduling and Confirmation
  • Multitasking
  • Member Relations
  • Work well independently and with A team

Timeline

Member Service Representative

United Power
01.2021 - 12.2023

Member Service Representative

Waste Connections Inc.
02.2018 - 12.2020

Member Service Representative

Copart
03.2016 - 01.2018

High School Diploma -

Brighton High School

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Shantae Medina