Shantal Robinson

• Helped over 2,000 customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Verified identification and travel documents to efficiently board passengers for on-time departure.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.

Checked records for accuracy and completeness, and corrected errors.

• Processed and scanned files into electronic databases.
• Accessed and used computer software applications to update and maintain records.
• Prepared files for archiving and exchanges, tracking file movement and history.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Delivered goods and products to customer on time and in excellent condition.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.