Shantal Sanchez Atayde
Phoenix,AZ
Summary
I am an adaptable and focused individual with experience in customer service and regulatory environments. Skilled in building relationships, attention to detail, and consistently ensuring compliance while providing friendly and attentive customer service. I am seeking a career that will constantly challenge me with an organization that shares my values.
Overview
1
1
Language
4
4
years of professional experience
Work History
Motor Vehicle Representative
PLS 3rd Pary DMV
Phoenix, AZ
06.2025 - Current
- Assisted customers with motor vehicle registration and title transfers.
- Addressed customer inquiries on vehicle licensing, forms, and documentation requirements, enhancing customer understanding and satisfaction.
- Verified ownership documents for accuracy to ensure proper documentation of vehicles
- Adhered to ADOT and employer regulations while performing duties
CS&S Intern
Charles Schwab
Phoenix, Arizona
06.2026 - 08.2026
- Delivered customer service to clients over the phone, addressing unlicensed requests and coordinating call transfers to appropriate departments
- Contributed to research projects with interns and presented findings to senior management
- Utilized diverse resources to navigate multiple systems efficiently
Customer Service Representative
PLS Check Cashing
Phoenix, Arizona
01.2023 - 05.2023
- Communicated service options and associated fees clearly to enhance customer understanding.
- Handled 10s of thousands of dollars every day and was responsible for closing without an overage or shortage.
- Verified compliance with policies and regulations to uphold operational standards.
Education
Bachelor of Science - Accounting And Finance
Northern Arizona University
Flagstaff, AZ05-2027
Skills
- Customer service
- Policy adherence
- Attention to detail
- Project management
- Customer education
- Networking and relationship building
Languages
Spanish
Native/ Bilingual
Affiliations
- MKT 333 PRINCIPLES OF MARKETING - PROJECT
2025 Spring Semester - Collaborated with a team to develop a product targeting small business owners at our college, conducting market analysis, defining the value proposition, and creating content for the marketing plan. Presented the final plan to the professor and stakeholders.
Timeline
CS&S Intern
Charles Schwab
06.2026 - 08.2026
Motor Vehicle Representative
PLS 3rd Pary DMV
06.2025 - Current
Customer Service Representative
PLS Check Cashing
01.2023 - 05.2023
Bachelor of Science - Accounting And Finance
Northern Arizona University