Shantarica S. Blue
Montgomery
Summary
- Friendly Customer Representative ready to solve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Certified Clinical Medical Assistant offering expertise in vitals monitoring, mobility support and records management. Maintains patient comfort and improves quality of life with compassionate care and companionship. Proficient in EHR systems and proper charting procedures.
- Experienced Certified Clinical Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Health Service Inc.
09.2024 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Customer Service Representative
Results CX
10.2023 - 11.2024
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
Certified Nursing Assistant
Angels for the Elderly
01.2020 - 08.2023
- Documented care actions, vitals and orders in company software.
- Assisted with activities of daily living to improve patient quality of life.
- Transferred patients between beds, wheelchairs and other locations.
- Worked alongside registered nursing staff and followed care plans.
- Examined patients for bruises, wounds and symptoms indicating medical needs.
Certified Nursing Assistant
Hillview Terrace
01.2019 - 01.2020
- Improved patient quality of life by assisting with daily living activities.
- Protected patients by monitoring conditions and promptly reporting problems to RNs.
- Kept patients clean, dry, and properly cared for under direction of registered nurses.
- Assisted patients with limited mental and physical capacity in handling daily living tasks.
- Resolved patient issues by quickly responding to calls and emergencies.
- Minimized infection risk to staff and patients by cleaning and sanitizing rooms, equipment and tools.
- Measured vital signs and updated chart with current information.
Sales Associate / Customer Service
Charlotte Russe
01.2017 - 01.2019
- Boosted sales consistently, building attractive displays and effectively merchandising products.
- Assisted customers with sales and service needs.
- Helped customers navigate store, complete sales, and process returns.
- Enhanced customer satisfaction with fast, knowledgeable service.
Education
Clinical Medical Assistant -
Jes Health Services
Montgomery, Alabama01.2023
Pharmacy Technician - undefined
Jes Health Services
Montgomery, Alabama04.2022
Nursing Assistant Academy - undefined
Montgomery, Alabama04.2019
Diploma - undefined
Jefferson Davis High School
Montgomery, Alabama08.2014
Skills
- Customer Service
- Strong communication
- Vital sign recording
- Vital signs monitoring
- Patient care
- Electronic charting
- Problem-solving
- Scheduling
- Account updating
- Call center experience
- Customer consulting
- Inbound and outbound calling
Certification
CCMA, CNA, CPHT
Timeline
Certified Clinical Medical Assistant
Health Service Inc.
09.2024 - Current
Customer Service Representative
Results CX
10.2023 - 11.2024
Certified Nursing Assistant
Angels for the Elderly
01.2020 - 08.2023
Certified Nursing Assistant
Hillview Terrace
01.2019 - 01.2020
Sales Associate / Customer Service
Charlotte Russe
01.2017 - 01.2019
Pharmacy Technician - undefined
Jes Health Services
Nursing Assistant Academy - undefined
Diploma - undefined
Jefferson Davis High School
Clinical Medical Assistant -
Jes Health Services
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