Shantay Dennis
St Louis,MO
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
8
8
years of professional experience
Work History
Home Furnishing Consultant
Value City Funiture
St Louis
07.2022 - Current
- Handled customer inquiries and complaints with professionalism and patience.
- Created and maintained customer files to record and organize information such as name and purchase history.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Coordinated with suppliers to resolve issues related to product quality or delivery.
- Conducted product demonstrations to highlight features and benefits of various furniture pieces.
- Processed sales transactions accurately and efficiently at the point of sale.
- Followed up with customers via phone to answer questions.
Sales Manager
Acceptance Now
Saint Louis , MO
06.2017 - 03.2021
- Enhanced sales volume through skilled support to both new and inactive customers.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Coached, developed and motivated team to achieve revenue goals.
Education
Some College (No Degree) - General Studies
Florissant Valley Community College
Saint Louis , MOSkills
- Universal design
- Flooring selection
- Fabrics
- Hand drafting
- Sales skills
- Sales orders
- Internet sales
- Sales processes
Timeline
Home Furnishing Consultant
Value City Funiture
07.2022 - Current
Sales Manager
Acceptance Now
06.2017 - 03.2021
Some College (No Degree) - General Studies
Florissant Valley Community College