Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Shante Sherman

Riverview,FL

Summary

Skilled professional with experience in collections, wire transfer, customer service and data entry. Exceptional interpersonal and problem-solving skills. Recognized for effective leadership with consistent achievement. Objective is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Collections Agent

JPMorgan Chase
10.2022 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls, maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Assisted in training new and tenure hires on department procedures, system navigation, and best practices for successful collections.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Financial Advisor

Amscot
09.2017 - 10.2022


  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.
  • Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
  • Ensured data integrity and confidentiality during transactions; diligently following established protocols and security measures.
  • Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.
  • Demonstrated flexibility and adaptability by effectively handling various roles and responsibilities during overnight shifts as needed.
  • Boosted customer satisfaction by addressing concerns promptly and providing exceptional service during overnight hours.
  • Assisted in the preparation of financial reports for senior management, highlighting key metrics related to overnight performance.
  • Provided constructive feedback to team members, fostering an atmosphere of continuous improvement among overnight staff.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

Front End Associate

Walmart
08.2014 - 08.2017


  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Facilitated cash, check and credit transactions on cash register with 100% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Provided support and training to junior developers, fostering a collaborative team environment that encouraged continuous learning and growth..
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Contributed to risk management efforts through diligent verification of client identities before initiating any transaction; safeguarding against frauds.
  • Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.

Cashier

Wendy's Restaurant
06.2012 - 08.2014
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - Early Childhood Education

Hillsborough Community College
Tampa, FL
05.2016

High School Diploma -

Riverview High School
Riverview, FL
05.2012

Skills

  • Fair Debt Collections Practices
  • Problem-solving abilities
  • Computer Proficiency
  • Professional telephone demeanor
  • POS systems expert
  • Relationship building and management
  • Excellent Written and Verbal Communication
  • Strong Work Ethic
  • Data Entry
  • Fast Typing Speed
  • Accuracy and Attention to Detail
  • Customer Service-Oriented

Accomplishments

  • Consistently earned high-quality scores during post interaction customer surveys.
  • Earned "Customer satisfactory" Award in 2022.

Additional Information

  • Immediately promoted to Collections Specialist III after 2 months of training for Collections Specialist I.
  • Provide peer to peer training
  • Leadership duties: pull and send reports to team, assist with team huddle, and create contest for teams.

Timeline

Collections Agent

JPMorgan Chase
10.2022 - Current

Financial Advisor

Amscot
09.2017 - 10.2022

Front End Associate

Walmart
08.2014 - 08.2017

Cashier

Wendy's Restaurant
06.2012 - 08.2014

Associate of Arts - Early Childhood Education

Hillsborough Community College

High School Diploma -

Riverview High School

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Shante Sherman