Shante Young
163-45 130 Ave Apt 10d Jamaica,NY
Summary
Dynamic professional with 14 years experience at the New York City Transit Authority, excelling in communication and decision-making. Proven track record in safety and service operations and training new hires while ensuring adherence to company protocols. Adept at adapting to rapidly changing environments to enhance service delivery.
Overview
15
15
years of professional experience
Work History
Surface Line Dispatcher
New York City Transit Authority
05.2022 - Current
- Investigate accidents and complaints.
- Prepare reports such as accident and depot self audit reports.
- Monitor real-time GPS tracking system to oversee and adjust drivers routes according to traffic conditions and incidents.
- Assist in any operational issues that may arise throughout the day and communicate all solutions to other dispatchers and management quickly and effectively.
- Train and provide guidance to new team members to apply the best safety and service practices and comply with protocols and regulations.
- Coordinate schedules for optimal coverage of daily workload to provide service to the customers.
Bus Operator
New York City Transit Authority
02.2012 - 05.2022
- Operated a bus in passenger service in accordance with the rules and regulations of the New York City Transit Authority, American Disability Act and 19A Law.
- Communicated effectively with passengers, providing information on fares, schedules, destinations and addressing any concerns or inquiries.
- Maintained full understanding of local roads and traffic patterns.
- Performed such other duties like making reports regarding revenue, accidents, faulty equipment and unusual occurrences.
Education
High School Diploma -
Bayside High School
Bayside Queens, NY06-2004
Article 19-A Certified Examiner
NYS DMV12-2025
Skills
- Communication
- Delegation
- Adaptability
- Decision Making
- Equipment management
- Training new hires
- Well versed in safety procedures
- Skilled in Microsoft Office
Timeline
Surface Line Dispatcher
New York City Transit Authority
05.2022 - Current
Bus Operator
New York City Transit Authority
02.2012 - 05.2022
Article 19-A Certified Examiner
High School Diploma -
Bayside High School