Shantel Hernandez
Denver,CO
Summary
Experienced administrative assistant with a background in restoration office support, purchase orders, invoicing, Excel, and document control. Strong in reception oversight, customer service, data entry, and efficient office equipment operation.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Professional Restoration/ATI
Denver, CO
09.2017 - 09.2026
- Answered phones and directed inquiries to appropriate restoration departments.
- Managed NetVendor and handled all sub-contractor relationships while building a significant sub-contractor base.
- Prepared invoices, purchase orders, and correspondence for restoration projects.
- Supported Professional Restoration/ATI office operations with filing, scanning, and document control.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Monitored accounts payable to ensure timely payments.
- Managed accounts payable processes.
- Monitored accounts payable aging report to ensure timely payment of all vendors.
- Conducted periodic audits of accounts payable processes to ensure accuracy and efficiency.
Fire Cleaning Technician
Professional Restoration
Denver, Colorado
08.2013 - 09.2017
- Cleaned fire, smoke, and water damage throughout restoration sites.
- Removed debris and contaminated materials from affected structures.
- Sanitized contents using restoration cleaning procedures and approved chemicals.
- Organized salvaged contents for packing, storage, and return.
- Communicated daily with restoration teams on cleaning priorities and site needs.
- Followed workplace safety rules, chemicals, and cleaning procedures.
- Supported team members with training on cleaning tasks and standards.
- Adhered to health codes regarding sanitation standards.
Fire Cleaning Technician
Interstate Restoration
Denver, Colorado
05.2009 - 08.2013
- Verified contents of each container against the manifest list.
- Cleaned restoration job sites after water and fire damage.
- Removed debris from affected areas using safe cleanup procedures.
- Disinfected surfaces and contents following restoration and sanitization protocols.
- Packed and labeled salvageable contents for transport and storage.
- Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
- Mixed cleaning solutions following safety labels and handling instructions.
Education
High School Diploma -
West High School
Denver05-2000
Skills
- Purchase orders/ Invoicing
- Office equipment operation
- Microsoft Excel
- Reception oversight
- Customer service and support
- Data entry
- Office administration
- Accounts payable
- Inventory tracking
- Attention to detail
- Time management
- Accounting support
- Vendor management
- Office management
Timeline
Administrative Assistant
Professional Restoration/ATI
09.2017 - 09.2026
Fire Cleaning Technician
Professional Restoration
08.2013 - 09.2017
Fire Cleaning Technician
Interstate Restoration
05.2009 - 08.2013
High School Diploma -
West High School