Susana Zuniga
Balch Springs
Summary
Experienced Administrative Professional with over 9 years of experience supporting office operations, customer service, logistics, billing, and funeral services. Skilled in case management, scheduling, records processing, inventory control, invoicing, and customer relations. Known for professionalism, attention to detail, and the ability to manage sensitive situations with compassion and discretion. Bilingual in English and Spanish.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Carrillo Funeral Home
2026 - Current
- Answer and direct incoming calls while providing compassionate support to families.
- Assist funeral directors with case management and funeral arrangement preparation.
- Process death certificates, permits, and required documentation.
- Schedule appointments and coordinate meetings for funeral directors and client families.
- Accept and process payments while maintaining accurate records.
- Order and maintain office and funeral home supplies.
- Assist with dressing, cosmetology application, and casketing of decedents.
- Maintain confidential records and handle sensitive information with discretion.
Office Administrator
Mesker
01.2024 - 01.2025
- Processed customer orders and coordinated timely fulfillment.
- Generated daily and weekly operational reports.
- Managed office and warehouse supply purchasing and inventory.
- Coordinated outbound shipments and scheduled carrier pickups.
- Maintained filing systems and operational documentation.
Billing Clerk
Southern Tire Mart / VSSI Staffing
07.2023 - 01.2024
- Processed invoices and billing transactions.
- Requested purchase orders and maintained organized documentation.
- Utilized MaddenCo, AutoIntegrate, ARI, and Coupa software.
- Assisted with inventory preparation and reconciliation.
Customer Service Representative
Whitestar
10.2022 - 03.2023
- Assisted customers with scheduling, order tracking, pickups, and inquiries.
- Processed receiving documentation and generated operational paperwork.
- Maintained accurate customer records.
Administrative Assistant
NOVAMEX
05.2022 - 08.2022
- Managed multi-line phone systems and customer communications.
- Updated spreadsheets, databases, and administrative reports.
- Maintained filing systems and business records.
Inside Sales Representative
FRITZ
11.2020 - 07.2021
- Responded to customer inquiries and provided pricing information.
- Processed orders and coordinated sample shipments.
- Maintained customer account records and databases.
Customer Service Representative
DB Schenker
05.2016 - 07.2020
- Coordinated inbound and outbound shipments.
- Communicated with customers, carriers, and warehouse personnel.
- Generated reports, shipment documentation, and scheduled freight transportation.
Education
High School Diploma -
C.E.U.N.
Skills
- Office Administration
- Customer Service
- Case Management
- Scheduling & Calendar Management
- Billing & Invoicing
- Logistics Coordination
- Inventory Management
- Shipping & Receiving
- Records Management
- Data Entry
- Report Generation
- Purchase Orders
- Microsoft Office Suite
- English/Spanish Bilingual
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- MaddenCo
- AutoIntegrate
- ARI
- Coupa
Certification
Valid Driver’s License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Administrator
Mesker
01.2024 - 01.2025
Billing Clerk
Southern Tire Mart / VSSI Staffing
07.2023 - 01.2024
Customer Service Representative
Whitestar
10.2022 - 03.2023
Administrative Assistant
NOVAMEX
05.2022 - 08.2022
Inside Sales Representative
FRITZ
11.2020 - 07.2021
Customer Service Representative
DB Schenker
05.2016 - 07.2020
Administrative Assistant
Carrillo Funeral Home
2026 - Current
High School Diploma -
C.E.U.N.