Shantel Smith
Farmington
Summary
Knowledgeable Healthcare professional offering over 4 years of experience in fast-paced settings. Skilled in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Certified Medical Assistant with background working in fast-paced healthcare environments. Demonstrated strengths include clinical procedures, patient education, and administrative tasks. Well-versed in medical terminology, electronic health records, and HIPAA regulations. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
San Juan Health Partners Behavorial Health
Farmington
04.2024 - 02.2025
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Organized charts, documents and supplies to maintain team productivity.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with scheduling patient appointments and follow-up visits.
- Scheduled appointments for patients via phone and in person.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Medical Assistant
Pinon Family Practice
10.2020 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Submitted Prior Authorizations and Appeals for medications and imaging orders
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
Southwest Cardiology
08.2020 - 09.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- EKG
Customer Service Cashier
Speedway
01.2018 - 05.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Unloading trucks, restocking merchandise
- Clean and sanitize the store
CNA
Lifecare
01.2015 - 05.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
No Degree - Medical Assisting
Charter College
Farmington, NM08.2017
High School Diploma -
Red Valley/Cove High School
Teec Nos Pos, AZ05.2011
Skills
- Data Entry
- Medical Office Administration
- Procedure Assistance
- Phlebotomy
- Communication
- Organization
- Time management
- HIPAA protocols
- Medical terminology
- HIPAA compliance
- Basic life support
- Vital sign monitoring
- Workflow organization
- Patient education
- Patient scheduling
- Medical billing and coding
- Telephone etiquette
- Multitasking and organization
- Patient care
- Verbal and written communication
Timeline
Certified Medical Assistant
San Juan Health Partners Behavorial Health
04.2024 - 02.2025
Medical Assistant
Pinon Family Practice
10.2020 - 11.2023
Medical Assistant
Southwest Cardiology
08.2020 - 09.2020
Customer Service Cashier
Speedway
01.2018 - 05.2020
CNA
Lifecare
01.2015 - 05.2017
No Degree - Medical Assisting
Charter College
High School Diploma -
Red Valley/Cove High School
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