Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantel Thompson

Schenectady,NY

Summary

Compassionate Family Case Manager known for high productivity and efficient task completion. Possess specialized skills in family support services, crisis intervention, and case documentation. Excel at communication, empathy, and problem-solving to effectively manage caseloads and advocate for client needs.

Overview

6
6
years of professional experience

Work History

Senior Family Case Manager

Institue for community living
Brooklyn, NY
10.2024 - 01.2025
  • Developed individualized service plans for each family based on their needs and goals.
  • Maintained accurate documentation of all client interactions and progress reports.
  • Identified potential risk factors that may negatively impact a family's well-being.
  • Assisted families with accessing resources such as housing, employment opportunities, and health care.
  • Provided case management services to families in need of assistance.
  • Collaborated closely with community partners to ensure clients receive needed resources.
  • Communicated regularly with supervisors about program updates or changes in client status.
  • Educated families about available community resources.

Case Manager/Exit Planner

Platinum community care
Manhattan, NY
07.2023 - 10.2024
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
  • Monitored client progress through regular follow-up contacts.

Clinical Administrator

Docgo
Manhattan, NY
04.2021 - 07.2023
  • Provided administrative support to physicians, nurses and other healthcare professionals.
  • Served as a liaison between departments for efficient workflow management.
  • Triaged patients for clinical coverage, prioritizing most-essential patient care needs.
  • Managed administration of patient benefits and services according to state and federal guidelines.
  • Organized patient care by coordinating call routing, scheduling appointments, and fulfilling service requests.

Surgical Coordinator

Mercy Hospital Medical Center
Rockville Centre, NY
03.2022 - 09.2022
  • Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
  • Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
  • Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
  • Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
  • Provided assistance with post-operative care plans according to physician's orders.
  • Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
  • Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.

Medical Assistant

KMG Healthcare
Bellmore, NY
06.2021 - 03.2022
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Laboratory Accesioner

Sunrise Lab
Hicksville, NY
12.2020 - 04.2021
  • Performed data entry of patient information into Accessioning software system.
  • Ensured compliance with HIPAA regulations related to patient privacy rights.
  • Generated accurate labels for all specimens according to protocol.
  • Completed daily review of pending orders in order to ensure accuracy and completeness of patient information.
  • Resolved any discrepancies regarding accessioned specimens or test requests promptly and accurately.

Operations Crew Member

ASM Global
Uniondale, NY
11.2018 - 03.2020
  • Conducted safety checks and inspections on equipment before use.
  • Provided support with inventory control and stock replenishment.
  • Coordinated the setup and teardown of concert events.
  • Executed the assembly and disassembly processes for concert events.

Education

CASAC

SUNY ULSTER
Stone Ridge, NY
08-2025

Associate of Science - Information Technology

Southern New Hampshire University
Hooksett, NH
12-2022

Medical Assistant

BOCES
Westbury, NY
06-2013

High School Diploma -

Hempstead High School
Hempstead, NY
06-2012

Skills

  • Client advocacy
  • Data entry
  • Resource Management
  • Proficient in Case Documentation
  • Care coordination
  • Exit Planning
  • Patient support
  • Referral coordination
  • Electronic Medical Records Management
  • Crisis intervention
  • Direct patient care
  • Conflict resolution
  • Crisis Management Training
  • Mental health first aid
  • Patient assessment
  • Microsoft Office Proficiency
  • Pre-Approval Coordination
  • Organization and multitasking
  • Exceptional communication
  • Collaborative Treatment Plan Development
  • Treatment plan reviews
  • Client relationship building
  • Effective negotiation

Timeline

Senior Family Case Manager

Institue for community living
10.2024 - 01.2025

Case Manager/Exit Planner

Platinum community care
07.2023 - 10.2024

Surgical Coordinator

Mercy Hospital Medical Center
03.2022 - 09.2022

Medical Assistant

KMG Healthcare
06.2021 - 03.2022

Clinical Administrator

Docgo
04.2021 - 07.2023

Laboratory Accesioner

Sunrise Lab
12.2020 - 04.2021

Operations Crew Member

ASM Global
11.2018 - 03.2020

CASAC

SUNY ULSTER

Associate of Science - Information Technology

Southern New Hampshire University

Medical Assistant

BOCES

High School Diploma -

Hempstead High School

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Shantel Thompson