Shantel Vigil
DENVER,United States
Summary
Enthusiastic Patient Coordinator with exceptional people skills, approachable yet professional personality. Well-versed at educating patients on treatment options, pricing and payment plans. Dedicated to providing superior support for patients, strong communication and teamwork skills. Strong ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Treatment Coordinator
Highpointe Dental
Thornton, CO
08.2024 - Current
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Lead Patient Service Representative
Intermountain Healthcare
Lakewood, CO
10.2022 - 10.2023
- Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
- Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion
- Ensured compliance with organizational policies and procedures through monitoring of daily operations at the front desk area.
- Developed strong relationships with patients by actively listening to their needs and coordinating appropriate services accordingly.
- Conducted insurance verifications and pre-authorizations to expedite patient care and reduce billing errors.
- Increased revenue by accurately collecting copayments at the time of service, reducing outstanding balances owed by patients.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, safeguarding privacy and confidentiality.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Service Representative
SCL Health
Lafayette, CO
02.2021 - 10.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Education
GED
2005
Skills
- Customer service
- Scheduling
- Verbal and written communication
- Patient documentation
- Insurance practices
- Healthcare operations
- Medical Terminology
- Records management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective communication
- Professionalism
- Adaptability
- Facility management
- Health Education
- Dentrix,
- Microsoft Word/Excel/Outlook/Office
- Epic
- Medical Terminology
- EMR System
Timeline
Treatment Coordinator
Highpointe Dental
08.2024 - Current
Lead Patient Service Representative
Intermountain Healthcare
10.2022 - 10.2023
Patient Service Representative
SCL Health
02.2021 - 10.2022
GED