Shantell Harris
Detroit,MI
Summary
At USPS, I honed my customer service and data entry skills, significantly reducing errors and improving customer satisfaction. My adept handling of confidential information and multitasking prowess ensured efficient mail processing and accurate information dissemination, showcasing my commitment to results and polished professionalism.
Overview
12
12
years of professional experience
Work History
Clerk
USPS
01.2013 - 10.2024
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Input data into spreadsheets and databases.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited documents to keep company materials free of grammar errors.
- Edited and proofread documents for accuracy and completeness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
High School Diploma -
06.2006
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Processing mail
- Mail Sorting
- Mail Processing
- Confidentiality
- Multitasking
- Attention to Detail
- Customer Service
Timeline
Clerk - USPS
01.2013 - 10.2024
Ferndale High - High School Diploma ,
Similar Profiles
LaDawndra BattleLaDawndra Battle
PSE Clerk/Distribution Associate at USPSPSE Clerk/Distribution Associate at USPS
Chequierra FrankChequierra Frank
Sales/services Distribution Associate at UspsSales/services Distribution Associate at Usps
Elijah BonillaElijah Bonilla
Rural Carrier Associate at USPSRural Carrier Associate at USPS
Joseph GallantJoseph Gallant
Rural Mail Carrier at USPSRural Mail Carrier at USPS
Shantelle MickeyShantelle Mickey
Wayfinder at Michigan Central Station PreservationWayfinder at Michigan Central Station Preservation