Shantell Norvell
Chicago,IL
Summary
Driven and dynamic professional with a proven track record at Doll up Salon, adept in hair styling techniques and advanced communication. Excelled in building loyal clientele and high-performing teams at Family Dollar and Walmart through exceptional leadership and relationship management. Skilled in client consultation and staff development, consistently enhancing customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Hairstylist
Doll up Salon
01.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Manager
Family Dollar
07.2020 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager
Walmart
08.2016 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
CICS Ralph Ellsion
Chicago, IL06.2015
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Advanced communication skills
- Relationship building and management
- Strong leader
- Highlights and lowlights
- Natural Hair Care
Timeline
Hairstylist
Doll up Salon
01.2022 - Current
Manager
Family Dollar
07.2020 - 05.2023
Manager
Walmart
08.2016 - 10.2019
High School Diploma -
CICS Ralph Ellsion
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