Shantelle Hernandez
Santa Teresa,NM
Summary
Dynamic Front Desk Receptionist with proven expertise at La Clinica De Familia Inc., excelling in customer service and appointment scheduling. Recognized for enhancing guest relations and maintaining organized office operations. Skilled in data entry and adept at problem-solving, fostering a collaborative environment while ensuring efficient patient experiences.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
La Clinica De Familia Inc.
2626 Mcnutt Rd Sunland Park Nm
01.2024 - 04.2025
- Welcomed patients, ensuring a friendly and professional environment.
- Managed appointment scheduling using electronic health record systems.
- Assisted with patient check-in and check-out processes for efficiency.
- Handled multi-line phone system, directing calls to appropriate departments.
- Maintained accurate patient records and confidentiality compliance.
- Coordinated communication between medical staff and patients effectively.
- Provided information about services and answered general inquiries promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Santa Teresa High School
Santa Teresa, NMSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Scheduling
- Problem-solving skills
- Appointment scheduling
- Scheduling appointments
- Office organization
- Oral and writing communication
- Guest relations
- Document management
- Skilled in software
- Multi-line telephone systems
Timeline
Front Desk Receptionist
La Clinica De Familia Inc.
01.2024 - 04.2025
High School Diploma -
Santa Teresa High School