Shantelle Wilkins
Makeover Plus
San Antonio,TX
1
Certification
2027
years of professional experience
Experienced with handling large volumes of calls and providing accurate information to callers. Utilizes effective communication techniques to ensure clarity and customer satisfaction. Track record of maintaining calm under pressure and resolving issues quickly and efficiently.
Work History
Caregiver
1 Year 3 Months- Supported clients in daily living tasks promoting comfort and safety.
- Administered prescribed medications while monitoring client health condition.
- Communicated with family members about client progress and requirements.
- Kept precise care records to maintain compliance with healthcare regulations.
- Applied physical therapy techniques to aid in muscle tone improvement, range of motion, and injury rehabilitation.
- Fostered strong relationships within the caregiver community to enhance knowledge and skills.
- Changed bandages, dressings, and binders to facilitate wound care and promote healing.
Telephone Operator
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team.
- Provided emotional support and companionship to enhance patient well-being.
- Maintained clean and organized living spaces, adhering to health standards.
- Assisted in mobility and transportation of patients within the facility as needed.
- Maintained accurate records of client progress, medication administration, and daily care activities for ongoing assessment purposes.
Remodeler
7 Years 9 Months- Collaborated with clients to define project requirements and design preferences.
- Executed demolition and structural modifications following safety protocols.
- Installed cabinetry, flooring, and fixtures with precision and attention to detail.
- Coordinated with subcontractors to ensure timely completion of remodeling projects.
Professional Caregiver
5 Months- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team.
- Provided emotional support and companionship to enhance patient well-being.
- Maintained clean and organized living spaces, adhering to health standards.
- Assisted in mobility and transportation of patients within the facility as needed.
- Maintained accurate records of client progress, medication administration, and daily care activities for ongoing assessment purposes.
Teacher's Assistant
1 Year- Assisted in implementing daily lesson plans to support children's learning and development.
- Facilitated classroom activities, fostering engagement and participation among students.
- Supported lead teacher in managing classroom behavior and maintaining a positive learning environment.
- Collaborated with parents and caregivers to provide updates on children's progress and needs.
- Organized educational materials and resources, ensuring accessibility for staff and students.
- Adapted instructional strategies to meet diverse learner needs within the classroom setting.
- Participated in professional development workshops to enhance teaching skills and methodologies.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
Cashier/ Greeter
4 Months- Processed transactions for customers with high efficiency and accuracy using point-of-sale systems.
- Maintained an organized and tidy sales floor to enhance customer shopping experiences.
- Assisted customers by answering product questions and providing tailored recommendations.
- Managed cash drawers to uphold financial accountability during shifts.
- Worked collaboratively with team members to meet daily sales objectives and enhance store performance.
- Created promotional displays to capture customer interest and boost sales efforts.
- Addressed customer complaints swiftly to foster satisfaction and brand loyalty.
- Welcomed customers upon entry and promptly attended to their needs.
- Guided customers in identifying their requirements.
- Adapted to flexible scheduling and took on additional shifts to support business needs.
- Operated cash register for cash, check, and credit card transactions with high accuracy.
Education
- C.N.A.
Skills
Front desk operations
Typing speed
Professional communication
Search directories
Proficient in software
Clear communication
Computer skills
Telephone etiquette
Customer support
Attention to detail
Certification
HIPPA certified through Griswold home care.
Timeline
Caregiver
Grisworl Home Care
07.2025 - CurrentRead More
Professional Caregiver
HonorHealth Care
02.2025 - 07.2025Read More
Remodeler
Makeover Plus
01.2019 - CurrentRead More
Teacher's Assistant
Headstart Daycare
11.2017 - 11.2018Read More
Cashier/ Greeter
Rue 21
10.2015 - 02.2016Read More
Telephone Operator
AGR
Read More
Mount Zion University
from C.N.A.
Read More