SHANTENNY HARGRAVE
Richmond,VA
Summary
Entry-level recruiting and client relationship professional with a Bachelor’s in Business Administration and AA-ISP Certified Recruiter Sales Professional credential. Proven ability to build rapport through high-volume outreach and personalized follow-up, while managing multiple priorities in fast-paced environments. Eager to leverage expertise in recruiting across diverse industries.
Overview
1
1
Certification
16
16
years of professional experience
Work History
REALTOR
Keller Williams Richmond West
Richmond, VA
09.2025 - Current
- Generated and nurtured leads through phone, email, social media, and networking activities to build a robust client pipeline.
- Conducted initial consultations to determine client needs, goals, and timelines.
- Built and maintained relationships with clients through consistent communication and personalized follow-up.
- Researched local markets and pricing trends to provide relevant information for informed decision-making.
- Managed multiple client transactions and deadlines while ensuring organized records for seamless communication and follow-up.
- Coordinated with lenders, inspectors, contractors, and stakeholders to streamline transaction processes and enhance client experience.
- Prepared polished client-facing documents including contracts and property descriptions.
- Communicated complex information clearly while guiding clients through negotiations and time-sensitive decisions.
CUSTOMER CARE REPRESENTATIVE
Southwest Airlines
11.2022 - 02.2026
- Managed a high volume of customer interactions, identified needs, and assessed situations to provide solutions.
- Conducted detailed conversations with customers to identify concerns and provide effective resolutions.
- Resolved complex, time-sensitive issues related to reservations, re-bookings, cancellations, schedule changes, ticket exchanges, and travel documentation.
- De-escalated challenging interactions through active listening and clear communication, facilitating effective problem solving.
- Built rapport quickly with customers from diverse backgrounds while maintaining professionalism and a positive customer experience.
- Used multiple technology systems to research customer information, update records, and complete transactions accurately.
- Collaborated with airport, inflight, and operational teams to resolve issues and maintain service continuity.
- Maintained accurate customer records while handling sensitive information and following company policies and procedures.
TRANSPORTATION SECURITY OFFICER
Transportation Security Administration (TSA)
01.2017 - 01.2023
- Evaluated passengers and baggage to ensure compliance with federal procedures, policies, and security requirements.
- Communicated directly with individuals in a high-volume environment, exercising sound judgment and attention to detail to maintain security standards.
- Identified potential concerns and determined appropriate next steps, ensuring adherence to established security procedures.
- Demonstrated leadership, accountability, and strong decision-making in a highly regulated environment.
- Trained and supported team members on procedures, operational expectations, and compliance standards.
- Received the Certificate of Model Officer in recognition of exceptional performance and leadership.
CABIN CLEANER
AirServ | American Airlines
01.2016 - 01.2017
- Executed detailed aircraft inspections and cleaning tasks, consistently meeting strict turnaround requirements.
- Ensured safety, sanitation, and quality standards compliance with established procedures.
- Operated in fast-paced, deadline-driven aviation environment prioritizing accuracy, teamwork, and reliability.
- Communicated with team members to coordinate responsibilities and meet operational deadlines.
FOOD OPERATIONS SPECIALIST
United States Army National Guard
01.2011 - 01.2014
- Supported daily food-service operations, ensuring adherence to safety, quality, and operational procedures.
- Collaborated with team members to manage responsibilities effectively under time-sensitive conditions.
- Maintained organization and attention to detail, ensuring accountability in supporting mission requirements.
Education
Bachelor of Business Administration - Forensic Accounting
American InterContinental University
Schaumburg, IL01-2018
Skills
- Client management
- Market Research
- Market Strategy
- Document management
- Data management
- High-Volume Outreach
- Time management
- Microsoft Office
- English & Spanish
- Interview skills
- Recruiting & Talent Acquisition
- Relationship Building
- Conflict management
Certification
AA-ISP Certified Recruiter Sales Professional | 2022, Certificate of Model Officer Recognition | Transportation Security Administration | 2021
PROFESSIONAL DEVELOPMENT
- Recruiting & Talent Acquisition
- Candidate Sourcing & Screening
- Consultative Sales
- Business Development
- Client Relationship Management
- Market Research
- Applicant Tracking System Fundamentals
- LinkedIn Sourcing & Professional Networking
Timeline
REALTOR
Keller Williams Richmond West
09.2025 - Current
CUSTOMER CARE REPRESENTATIVE
Southwest Airlines
11.2022 - 02.2026
TRANSPORTATION SECURITY OFFICER
Transportation Security Administration (TSA)
01.2017 - 01.2023
CABIN CLEANER
AirServ | American Airlines
01.2016 - 01.2017
FOOD OPERATIONS SPECIALIST
United States Army National Guard
01.2011 - 01.2014
Bachelor of Business Administration - Forensic Accounting
American InterContinental University