Shanterian Cosby
Atlanta,GA
Summary
Dedicated and detail-oriented medical front desk professional with years of experience in managing administrative tasks, coordinating patient appointments, and providing exceptional customer service in a healthcare setting. Skilled in handling patient inquiries, insurance verification, data entry, and maintaining patient confidentiality. Strong communication and organizational skills with a proven ability to multitask in a fast-paced environment while ensuring a smooth and efficient office workflow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Specialist
Peachtree Park Pediatrics
07.2024 - 02.2025
- Maintained a professional and welcoming front office atmosphere.
- Collaborated with medical staff to ensure seamless patient care and timely responses to patient inquiries.
- Handled patient check-outs and collected co-pays and payments.
- Assisted with medical coding and insurance billing.
- Assisted with insurance verifications and payment processing.
- Handled incoming and outgoing calls, inquiries, and requests.
Front Desk Liaison
Modivcare
01.2023 - 05.2024
- Greeted and welcomed patients and visitors to the medical facility.
- Verified patient insurance coverage and collected co-payments and payments for services.
- Provided assistance to patients in completing paperwork and forms.
- Managed incoming calls daily, effectively scheduling appointments and providing essential information to ensure a seamless patient experience.
- Conducted insurance verification for patients daily, ensuring clear communication of coverage details and optimizing reimbursement processes.
Office Assistant
Stop
05.2021 - 11.2022
- Managed and delivered invoices in timely fashion to meet monthly payment deadlines.
- Scheduled and organized schedules on personal calendar.
- Oversaw front-office operations and provided impeccable customer service.
- Opened, sorted, and distributed incoming correspondence, including faxes and emails.
- Maintained records of employee timesheets and the database; created weekly schedules for staff.
- Prepared and updated customer database entering demographic data to distribute monthly reports.
Education
Clayton State University
Morrow, GASkills
- Appointment Scheduling
- Data Entry
- Quick Learning Ability
- Computer Proficiency
- Telephone Etiquette
- Inbound Calls
- Professionalism
- Collaboration & Teamwork
Certification
CPR certification
Timeline
Front Desk Specialist
Peachtree Park Pediatrics
07.2024 - 02.2025
Front Desk Liaison
Modivcare
01.2023 - 05.2024
Office Assistant
Stop
05.2021 - 11.2022
Clayton State University
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