Shanti Hernandez
Cisco,TX
Summary
Dynamic and engaging professional with a proven track record at Bloom. Coffee Company, showcasing expertise in beverage preparation and exceptional customer service. Excelled in operating espresso machines and POS systems, while fostering positive customer experiences that boosted sales. Trained new employees, demonstrating a blend of coffee expertise and a professional demeanor, contributing to a vibrant cafe atmosphere. Certified in safe food handling.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Bloom. Coffee Company
11.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Cashier
Brookshire Grocery
01.2023 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Arts - General Studies
Cisco College
Cisco, TX05-2027
High School Diploma -
Cisco High School
Cisco, TX05-2024
Skills
- Coffee expertise
- Beverage Preparation
- Opening and closing duties
- Display case merchandising
- POS Systems
- Espresso machine operation
- Menu Memorization
- Food Preparation
- Professional Demeanor
- Positive and professional
Certification
AA Food Handlers License
TABC
Languages
Spanish
Limited Working
Additional Information
Hi! My name is Shanti Hernandez, I was born in Eastland, Texas and was raised in Cisco. I've gone to Cisco High School from kinder to my senior year. My parents are from Mexico and immigrated here when they were kids. Im currently attending Cisco College to earn my associates and later transfer to a four-year university. I'm planning on studying something in design, my options are architecture, interior design, graphic design, or fashion design. My hobbies mostly consist of painting, sewing, scrapbooking, and baking. I've thoroughly enjoyed learning how to make coffee for the past year and would like to continue learning and improving in my barista career.
Timeline
Barista
Bloom. Coffee Company
11.2023 - Current
Cashier
Brookshire Grocery
01.2023 - 04.2023
AA Food Handlers License
TABC
Associate of Arts - General Studies
Cisco College
High School Diploma -
Cisco High School
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