Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyra Winston

Red Oak,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Humana
Dallas, TX
06.2019 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered incoming telephone calls to assist members with placing orders for available refills of prescriptions.
  • Fax requests to doctor offices for renewal of members prescriptions.

Subrogation Specialist

State Farm
Richardson, TX
09.2018 - 05.2019
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
  • Contacted policyholders, claimants and witnesses to determine liability in auto accidents.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Investigated and analyzed requirements to improve timeliness of reports to customers.
  • Conducted interviews, gathered detailed information and completed field investigations.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Uploaded documentation and reports to corporate database system using NextGen to facilitate smooth claims processing.

Education

Associate of Science - Business Administration

Navarro College
Corsicana, TX
05.2024

High School Diploma -

Desoto High School
Desoto, TX
05.2020

Skills

  • Report creation
  • Credit card payment processing
  • Report generation
  • Schedule mastery
  • Technologically savvy
  • Business development understanding
  • Office equipment proficiency
  • Adaptive team player
  • Clerical support
  • Inbound and Outbound Calling
  • Senior leadership support
  • Courteous demeanor
  • Retail sales customer service
  • Call Center Operations
  • Microsoft Office expertise
  • Problem-solving abilities

Timeline

Customer Service Representative

Humana
06.2019 - Current

Subrogation Specialist

State Farm
09.2018 - 05.2019

Associate of Science - Business Administration

Navarro College

High School Diploma -

Desoto High School
Tyra Winston