Shantiava Godette
Havelock,NC
Summary
Accomplished Lead Pharmacy Technician at CVS Pharmacy, adept in HIPAA compliance and problem-solving, enhanced pharmacy operations by streamlining inventory control and medication dispensing processes. Excelled in staff development and team collaboration, significantly improving service quality and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
Morehead City, NC
06.2014 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
Education
Bachelor Of Science - Biology
Meredith College
Raleigh, NCSkills
- HIPAA
- Drug storage procedures
- Drug Inventory Control
- Aseptic Techniques
- Pharmacy and customer records management
- Manual and automated medication dispensing
- Sterile technique
- Staff Development
- Team Collaboration
- Medication Dispensing
- Inventory Control
- Pharmaceutical Calculations
- Insurance Verification
- Patient confidentiality
- Drug utilization review
- Regulatory Compliance
- Problem-solving skills
- Workflow Optimization
- Order Verification
- Updating medication histories
Certification
- CPhT - Certified Pharmacy Technician
- Immunizer
Timeline
Lead Pharmacy Technician
CVS Pharmacy
06.2014 - Current
Bachelor Of Science - Biology
Meredith College