Shantina Marcus
Assistant Manager
Port Richey,FL
Summary
Driven professional with a proven track record at Dollar General, enhancing operational efficiency and customer satisfaction. Excelled in staff supervision and operations management, fostering team collaboration and driving sales growth. Skilled in training and employee scheduling, achieving notable improvements in staff performance and service quality.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dollar General
Tampa, FL
04.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Shift Manager
Pizza Hut
Tampa, FL
11.2014 - 02.2021
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Sales Associate
Walmart
Hartselle, AL
12.2012 - 07.2014
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
Education
GED - General Studies
University of Alabama At Huntsville
Huntsville, AL08.1997
Skills
Staff supervision
Timeline
Assistant Manager
Dollar General
04.2020 - Current
Shift Manager
Pizza Hut
11.2014 - 02.2021
Sales Associate
Walmart
12.2012 - 07.2014
GED - General Studies
University of Alabama At Huntsville
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