Shantiniese Johnson
Middle Island
Summary
Seasoned Associate Banker with comprehensive knowledge in retail banking and customer service. Demonstrated ability to build relationships, handle complex transactions, and provide financial advice. Proven strengths include problem-solving skills, analytical thinking, and a strong grasp of risk management principles. Previous work has made significant impact in improving customer satisfaction and driving operational efficiency in banking environments.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Associate Banker
Chase Bank
Medford
09.2019 - Current
- Assisted clients with account inquiries and banking services.
- Processed customer transactions accurately and efficiently.
- Educated customers on digital banking tools and features.
- Handled customer complaints with professionalism and effective problem-solving skills.
Service Associate
Kohls Department Store
East Setauket
09.2019 - Current
- Assisted customers with product inquiries and provided recommendations.
- Processed transactions efficiently at the point of sale system.
- Maintained cleanliness and organization of merchandise displays.
- Handled customer returns and exchanges according to store policies.
- Supported promotional events by setting up displays and signage.
- Trained new associates on customer service standards and procedures.
- Resolved customer complaints promptly to ensure satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Server
Texas Roadhouse
Selden
05.2022 - 06.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and drink orders efficiently during peak hours.
- Maintained cleanliness and organization of dining areas and service stations.
- Upsold menu items to enhance guest dining experience and satisfaction.
Education
Associate of Science - Accounting
Suffolk County Community College
Riverhead, NY 08.2018 - 06.2020
Longwood High School
Middle Island, United StatesSkills
- Customer account management
- Digital banking tools
- Transaction processing
- Risk assessment
- Product recommendations
- Team collaboration
- Effective customer service
- Cash handling
Timeline
Server
Texas Roadhouse
05.2022 - 06.2023
Associate Banker
Chase Bank
09.2019 - Current
Service Associate
Kohls Department Store
09.2019 - Current
Associate of Science - Accounting
Suffolk County Community College
08.2018 - 06.2020
Longwood High School