Shantonia Johnson

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Tracked orders from start to finish to ensure timely delivery of goods or services.

• Developed and managed a team of 10 employees to ensure efficient operations of the organization.
• Coordinated financial activities, budgeting and forecasting for assigned departments.
• Implemented policies and procedures to ensure compliance with federal, state and local laws.

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• Led weekly meetings with department heads to review progress towards project milestones.
• Provided support in the recruitment and training of new staff members.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.