Shantoy Roberts

• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
• Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Processed medical records requests from outside providers according to facility, state, and federal law.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.