Passionate Advocate with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Hi, I’m
Shantoya Young
Human Services
Otsego,MN
Summary
Overview
6
years of professional experience
Work History
Haven HousingMinneapolis, MN
Advocate Specialist
09.2022 - Current
Job overview
- Gathered and analyzed information to advocate safety, well-being and progress.
- Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
- Used meetings to help clients prioritize actions and establish short- and long-term goals related to housing issue.
- Completed reports, paperwork and documentation accurately and on time.
OptumEden Prairie, MN
Provider Enrollment Specialist
10.2020 - 09.2022
Job overview
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Accurately inputted provider effective dates into enrollment system using EPIC
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Teachers On CallBloomington, MN
Teachers Aide
03.2019 - 07.2021
Job overview
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
Hennepin HealthcareMinneapolis, MN
Patient Care Coordinator
06.2017 - 03.2019
Job overview
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Scheduled evaluations and procedures for patients.
- Educated and counseled patients and caregivers on diagnoses, treatment and therapy options, disease management and medication.
Education
Anthem
Associate of Applied Science from Pharmacy Technician
2013
University Overview
Minneapolis Community & Technical College
Associate of Applied Science from Apparel Design
2003
University Overview
Metrostate UniversityST PAUL MN
Bachelor of Science from Human Services
University Overview
Skills
- Multitasking and Prioritization
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Document Review Skills
- Team-Oriented and Cooperative
- Courteous with Strong Service Mindset
Accomplishments
Accomplishments
- Documented and resolved Participants concerns through Client Track and HSIM which led to providing more resources and services.
- Used Microsoft Excel to develop accurate family head counts in shelter to track the number of stays
- Supervised 16 families at a time totaling up to over 50 people
- Achieved best results for Participants by collaborating with other staff sending out EOS daily to stay connected with day to day actions
Timeline
Advocate Specialist
Haven Housing
09.2022 - Current
Provider Enrollment Specialist
Optum
10.2020 - 09.2022
Teachers Aide
Teachers On Call
03.2019 - 07.2021
Patient Care Coordinator
Hennepin Healthcare
06.2017 - 03.2019
Anthem
Associate of Applied Science from Pharmacy Technician
Minneapolis Community & Technical College
Associate of Applied Science from Apparel Design
Metrostate University
Bachelor of Science from Human Services
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