Shantrice Beasley
Harrisburg,PA
Summary
Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 9+ years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include organizational skills, staff communication both written and oral, and digital data input.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
UPMC
12.2023 - Current
- Scheduling and Registration
- Handling sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
- Scanning and indexing patient records in accordance with HIPAA regulations
- Maintain a well-organized front desk, contributing to a welcoming environment for patients and visitors
- Follow document protocols to safeguard confidentiality of patient records
- Engage with patients to provide critical information
Provider Information Management
Highmark Health
07.2021 - 11.2022
- Responsible for organizing and maintaining provider information and credentialing files
- Assisting in the analysis of provider file issues including network status, claims, and directory updates
- Ensuring compliance with the Federal Government, Department of Health, HIPAA, Highmark Health Services, and other agencies.
Senior Customer Service Associate
Delta Dental of Pennsylvania
06.2013 - 07.2021
- Assisting patients via phone and correspondence
- Verification of insurance coverage
- Reviewing claim status information
- Collecting and updating patient information.
Customer Service Associate
Magellan Medicaid
04.2012 - 06.2013
- Assisting patients with prescription coverage information
- Enrolling patients in Medicare Part D plans.
Education
Diploma/General Studies -
Central Dauphin East Sr. High School
01.2006
Skills
- Administrative and Office Support
- Document Filing
- Patient Registration
- Customer Service
- Appointment Scheduling
- Multitasking and Organization
- Records Management
- HIPAA Compliance
- Insurance Verification
- Medical Terminology Knowledge
- Data Entry Proficiency
References
- Marteena McMillen, Supervisor, Highmark Health, 717-579-8405
- Angelique Waters, PIM Trainer, Highmark Health, 602-819-4445
- Shanayia Hargrove, Business Process Analyst, Highmark Health, 717-623-8339
Software
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Metavance Systems
Avaya Systems
Genesys Systems
EPIC Hyperspace
CAREWare
Timeline
Patient Service Representative
UPMC
12.2023 - Current
Provider Information Management
Highmark Health
07.2021 - 11.2022
Senior Customer Service Associate
Delta Dental of Pennsylvania
06.2013 - 07.2021
Customer Service Associate
Magellan Medicaid
04.2012 - 06.2013
Diploma/General Studies -
Central Dauphin East Sr. High School